Customer Onboarding Manager

Please note:
This is a fixed-term contract engagement, which will run until June 2026

👋🏻 Your purpose:

You would be the essential ingredient that completes our recipe. As a Customer Onboarding Manager for Northern Europe, your mission is to ensure the successful implementation of Zenchef services, acting as a crucial link between Sales and Account Managers. Your key focus is on understanding customer needs, adapting tools, and delivering high-quality service to drive customer satisfaction and continuous improvement.

🫱🏼🫲 Your team:

As a Customer Onboarding team, we are responsible to deliver the promised value proposition to our clients during their onboarding process (for the upgrade project). Our goal is to deliver the best experience with our product and services for increased client’s satisfaction and adoption.

• Be the Zenchef Guide:
  Lead customers through their Zenchef service upgrade with confidence and ease. You’ll be the go-to person making sure their transition is smooth and stress-free.
• Be proactive:
  Actively guide customers throughout their migration journey.
• Tailor the
  
  Experience:
  
  Craft unique onboarding journeys that perfectly fit the needs of each client. Think of yourself as a customer journey designer, optimizing every touchpoint to create a top-notch experience.
• Spark Innovation:
  Be a change maker! Help us improve how we work by introducing new ideas, fresh initiatives, and driving continuous improvement. We love innovation, and you’ll be a big part of it.
• Master the Merger:
  Play a key role in our Upgrade project as we bring four companies together. Your mission? Make sure the migration process is as seamless as possible, and keep everything running smoothly.

• You have confirmed experience in customer interactions.
• You are fluent in Dutch and English (read, write & speak), French is a plus
• You possess excellent writing skills.
• You demonstrate ease and effectiveness in oral communication with clients.
• You exhibit patience and pedagogy.
• You display rigor, autonomy, and interpersonal skills.

• Basic annual salary of 37,000 EUR per year + 3,000 EUR variable compensation + 5,000 EUR (pro rata) migration bonus upon successful completion of the migration project