Operations engineer

Overview

Join Soverin as Operations Engineer
: help build a privacy-first internet! Maintain and innovate our secure email infrastructure, fight abuse, and automate for reliability. Based in Amsterdam.

Do you believe in an honest and privacy first internet and want to use your Ops skills to really make a difference? Do you believe in basic privacy rights and the power of technology to perfect it? Let’s talk!

Soverin

Soverin is an independent, privacy-first email provider based in Amsterdam, the Netherlands. For a decade, our mission has been to ensure secure communication by giving users control over the privacy of their mailboxes. Run by a team of email experts, including tech gurus, network pros, domain authorities, protocol specialists, internet pioneers, entrepreneurs, and business leaders, we have created a secure, scalable, and steady email platform that is safe, functional, and easy to use.

We take pride in our privacy by design email service and our plug & play MSP/ISP/hosting, SMB and reseller solution.

As our new Operations Engineer, you’ll take primary responsibility for maintaining and developing our IT infrastructure, ensuring the availability and reliability of our services. You’ll work closely with a small, passionate team of email and privacy experts, support our users, and contribute to a secure, stable, and scalable environment.

Your responsibilities include:

• Performing regular maintenance, upgrades, and infrastructure expansions.
• Monitoring email traffic, identifying abuse, and implementing both ad-hoc and structural solutions.
• Keeping the system running smoothly and fixing bugs as they arise.
• Supporting the monitoring, upgrading, and maintenance of our network infrastructure, including mapping, troubleshooting, and preventative maintenance.
• Managing and maintaining our webmail, calendar, and contact services
• Collaborating with external partners such as datacenters, hardware vendors, network providers, and anti-abuse/spam list operators.
• Creating and maintaining technical documentation, and encouraging the team to contribute and actively use it.
• Handling technical support tickets as a team, while building tools to reduce and accelerate ticket resolution.
• Providing 3rd-line support (via the support team when possible) to direct customers and resellers.
• Participating in the on-call rotation (approx. one week per month).
• Contributing to and/or leading infrastructure innovation projects.
• Supporting application testing and operations (e.g. webmail, calendar, contacts).
• Working with the support team to reproduce and resolve bugs.

Development (willing to learn / nice to have)

• Full-stack development for internal tooling.
• Reviewing and testing in-house developed tools and apps.
• Maintaining and improving our You Track environment.

• A full-time (40 hours) or parttime (32 hours) job at an international startup
• An awesome team of passionate privacy fans
• Grow with us...(being a startup with a mission makes we need the best people, but we can’t afford them fully yet financially)
• Flexible working hours (40%-60% in office/ 40% - 60% from wherever you like).
• 25 days of paid leave
• A growth path and personal development
• This is the best job ever. No, seriously, we run a great company in a growth industry with many opportunities still to be realized. The ultimate chance for an experienced developer with a can-do type to get her/his hands dirty and make a difference.

Please let us know if you think this is you! Apply today with a nice introduction about you, and join a vibrant, ambitious team with a shared drive to make a difference in the privacy world.

Profile

• Higher education (HBO/WO) or equivalent experience
• 6+ years of experience in an ops/devops role
• Affinity with infrastructure, networking, monitoring, and security
• Experience with or interest in the tools and technologies listed below, special Nextcloud is a plus
• A strong foundation in network management (e.g. switching, routing, VLANs, VPNs, monitoring) to help maintain and improve our physical and virtual network infrastructure is a plus

Our stack & Tools

• Groupware:
  Roundcube, CalDAV, CardDAV, Nextcloud
• Infrastructure: LXC, KVM, ZFS, CEPH,…