Nederlandstalige Technical Architect ServiceNow

Responsibilities

• Architecture & Design Leadership
  • Define Platform Architecture:
    Own the end-to-end technical architecture for the Service Now platform, ensuring the solution is scalable, maintainable, secure, and performs optimally across all implemented and planned modules.
  • Solution Design:
    Lead the design and development of High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex Service Now implementations, including multi-instance, global, or highly integrated environments.
  • Strategic Alignment:
    Translate strategic business objectives and technology requirements into concrete, actionable architectural blueprints for the Service Now platform.
  • Module Expertise:
    Apply deep knowledge of multiple Service Now modules to design cross-functional solutions and ensure proper data model alignment (e.g., CSDM).
• Technical Governance and Assurance
  • Establish Governance:
    Define, implement, and lead the technical governance processes (e.g., Design Authority Board) to review and approve all major platform changes, custom application development, and technical designs.
  • Best Practices:
    Enforce Service Now best practices, design standards, and development guidelines to minimize technical debt and ensure the "Now Platform" remains evergreen.
  • Risk Management:
    
    Conduct technical risk assessments and provide architectural assurance for complex projects, ensuring compliance with security protocols, data governance, and regulatory requirements.
• Integration and Data Strategy
  • Integration Framework:
    Design and govern secure, high-performance integration patterns (e.g., REST/SOAP APIs, Integration Hub) between Service Now and other enterprise applications, cloud services, and third-party systems.
  • Data Architecture:
    Lead the definition and governance of the Service Now data model, including the Configuration Management Database (CMDB) and Common Service Data Model (CSDM), ensuring data integrity and quality.
• Leadership, Mentorship, and Stakeholder Engagement
  • Technical Authority:
    Act as the ultimate technical escalation point, resolving complex architectural, performance, and security challenges.
  • Mentorship:
    Coach, mentor, and provide technical guidance to Solution Architects, Developers, and Implementation teams, fostering technical excellence within the practice.
  • Stakeholder Communication:
    Present technical strategies, architectural decisions, and platform roadmaps to a variety of audiences, including C‑suite executives, business leaders, and technical teams.
• Sales & Pre‑Sales Activities
  • Supports pre‑sales activities including scoping, compilation of estimates and generation of statement of work documents.

• Certification:
  Active Service Now Certified Technical Architect (CTA) credential is mandatory.
• Experience:
  
  Minimum of 8+ years of hands‑on experience in Service Now solution design, development, and implementation, with at least 3‑5 years acting as a Platform or Enterprise Architect.
• Platform Mastery:
  In-depth, demonstrated expertise across the core Service Now platform and multiple major application suites.
• Technical
  
  Skills:
  
  Expert proficiency in platform security (ACLs, encryption), scripting (JavaScript, Glide Script), data modelling, and integration frameworks. Recent experience with platform components such as flow designer, NOW Experience, Service Portal, ATF, and Integration Hub with addition of Now Assist and Now Create.
• Enterprise
  
  Experience:
  
  Proven track record of architecting and leading large‑scale, complex, and global Service Now deployments.

• Additional
  
  Certifications:
  
  Certified Application Developer (CAD), multiple Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, ITOM).
• Framework Knowledge:
  Familiarity with Enterprise Architecture frameworks (e.g., TOGAF) and ITIL processes.
• Delivery Methodologies:
  Experience with Agile and Dev Ops methodologies for platform development and release management.
• Language:
  Fluent English & Dutch, and nice to have any other European language.

• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organ…