Advisor - CRM

Service Now’s CRM and CSM capabilities are exploding. Every enterprise is trying to connect front‑office and back‑office workflows, and that’s exactly where The Cloud People wins. We already have a strong CRM client delivery track record (CSM, FSM, TPSM), in various industries.

Facilitating our growth, we are seeking an experienced Service Now Trusted Advisor (TA), with proven expertise in Service Now CRM, to join our Benelux Professional Services Organization. In this position, you’ll work closely with clients to turn Service Now CRM into a driver of digital transformation, ensuring its capabilities align seamlessly with their key business strategies

The Cloud People is one of Europe’s largest independent Service Now Elite Partners. In parallel we are recognized as one of the few Service Now Customer Experience Specialization Partners in EMEA.
The Cloud People has a team of more than 350 certified Service Now consultants and supports over 150 clients across various industries. We offer a broad range of services around the Service Now platform, from consulting and implementation to migration and managed services.

We are leveraging Smart Offerings to accelerate the end‑to‑end CRM journey

Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

As a Service Now Trusted Advisor in CRM
, you will be the strategic advisor to our clients and prospects, guiding them through their Service Now CRM journey to unlock maximum value, accelerate adoption, and drive business growth.

Leveraging a blend of deep technical expertise, strategic insight, and commercial acumen, you will ensure Service Now solutions deliver tangible business outcomes while strengthening long‑term client relationships.
In this role, you will collaborate closely with C‑level executives, business sponsors, and delivery teams to co‑create roadmaps, implement scalable solutions, and broaden platform adoption across the organization. You will also mentor colleagues, contribute to thought leadership, and support the development of TCP’s delivery capabilities.

• Act as a strategic advisor to executives and stakeholders, guiding Service Now CRM initiatives and maximizing platform adoption to deliver measurable business outcomes. Cultivate and maintain trusted client relationships, deeply understanding their business objectives to drive sustained value.

• Serve as a liaison between technical teams and business stakeholders, translating Service Now capabilities into tangible business outcomes. Offer expert guidance on platform functionality, architecture, and industry best practices.

• Collaborate closely with sales and account teams to identify and pursue upsell, cross‑sell, and renewal opportunities, while expanding Service Now adoption and ensuring sustained client success.

• Drive continuous innovation by monitoring emerging trends in CRM and translating them to actionable strategies and solutions for our clients and organization

• Co‑create, position, and implement industry‑specific Service Now solutions.

• Mentor and coach colleagues, lead expert communities, and contribute to TCP Academy.

• 10+ years of Service Now platform experience with deep expertise across the full Service Now CRM domain portfolio, including Customer Service Management (CSM), and/or Field Service Management (FSM), Order Management (OME/OMT), Technology Provider Service Management (TPSM), and Service Now AI & GenAI capabilities

• Experience leading large‑scale, Service Now CRM/CSM transformations

• Proven ability to drive growth by identifying opportunities, expanding Service Now adoption, and delivering measurable business value.

• Demonstrated ability to act as a Trusted Advisor to CIOs, CTOs, and CRM leadership. Proven experience in stakeholder management, executive presentations, storytelling and strategic planning

• Strong mentoring, thought leadership, and communication skills.

• Multi‑industry experience (2+ industries) with recognized subject matter expertise. Experience in the Service Provider market is a strong plus. Strong mentoring, thought…