ServiceNow Advisor – Service Operations & Autonomous IT

At The Cloud People, we are accelerating our impact across both IT and Operational Technology (OT) domains through the power of Service Now. To support our growth in the Benelux, we are looking for an experienced Service Now Trusted Advisor who can navigate complex enterprise IT operations and unlock the full potential of Autonomous IT.

In this role, you’ll advise our clients and prospects to ensure Service Now Autonomous IT becomes a catalyst for digital transformation, aligning technology capabilities with strategic business priorities.

The Cloud People is one of Europe’s largest independent Service Now Elite Partners. In parallel we are recognized as one of the few Service Now Service Ops Specialization Partners in EMEA, with strong delivery expertise in AIT.

The Cloud People has a team of more than 350 certified Service Now consultants and supports over 150 clients across various industries. We offer a broad range of services around the Service Now platform, from consulting and implementation to migration and managed services.

Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

As a Service Now Trusted Advisor in Service Operations & Autonomous IT, you will be the strategic advisor to our clients and prospects, guiding them through their Service Now Autonomous IT journey to unlock maximum value, accelerate adoption, and drive business growth.

Leveraging a blend of deep technical expertise, strategic insight, and commercial acumen, you will ensure Service Now solutions deliver tangible business outcomes while strengthening long-term client relationships. In this role, you will collaborate closely with C-level executives, business sponsors, and delivery teams to co-create roadmaps, implement scalable solutions, and broaden platform adoption across the organization.

Key Responsibilities

• Advise clients on IT Operations Management (ITOM), IT Asset Management (ITAM), and Configuration Management (CMDB/CSDM) strategies using the Service Now platform.
• Act as a strategic advisor to executives and stakeholders, guiding Service Now AIT initiatives and maximizing platform adoption to deliver measurable business outcomes. Cultivate and maintain trusted client relationships, deeply understanding their business objectives to drive sustained value.
• Serve as a liaison between technical teams and business stakeholders, translating Service Now capabilities into tangible business outcomes. Offer expert guidance on platform functionality, architecture, and industry best practices.
• Collaborate closely with sales and account teams to identify and pursue upsell, cross-sell, and renewal opportunities, while expanding Service Now adoption and ensuring sustained client success.
• Drive continuous innovation by monitoring emerging trends in Autonomous IT, AIOps, and enterprise operations and translate them to actionable strategies and solutions for our clients and organization.
• Co-create, position, and implement industry-specific Service Now solutions.
• Mentor and coach colleagues, lead expert communities, and contribute to TCP Academy.

• 10+ years of Service Now platform experience, with deep specialization in IT Operations Management (ITOM) and advanced expertise in AIT (AI-driven operations and automation capabilities)
• Strong knowledge of IT Asset Management (ITAM), Strategic Portfolio Management (SPM), and Configuration Management (CMDB/CSDM) strategies
• Proven ability to drive growth by identifying opportunities, expanding Service Now adoption, and delivering measurable business value.
• Skilled in storytelling and articulating the value of Autonomous IT and modern service operations.
• Demonstrated ability to act as a Trusted Advisor to CIOs, CTOs, and IT Operations leadership.
• Experience leading large-scale, global Service Now transformations combining ITSM, ITOM, and AIT.
• Strong mentoring, thought leadership, and communication skills.
• Service Now certifications (e.g., CIS–ITOM, CIS–ITAM) are a strong advantage.
• Fluent in English;
  Dutch and French are a plus.

• Competitive compensation,…