Enterprise Customer Success Manager EMEA

Overview

Cut admin & boost hires with Carv's Interview AI. In our own words: the future of recruitment. At Carv, we're at the forefront of developing cutting-edge SaaS solutions tailored to the recruitment services industry. Our platform empowers recruitment agencies and in-house teams to optimize operations, eliminate admin, and deliver unparalleled value to their clients and stakeholders.

We’re now looking for a highly motivated Enterprise Customer Success Manager (EMEA) to join our growing team. This role is pivotal in driving customer adoption, ensuring long-term success, and fostering trusted partnerships with our largest clients.

Own Customer Success & Growth

• Act as the primary relationship owner for enterprise customers across EMEA and beyond.
• Partner with clients to drive measurable outcomes from Carv’s AI solutions, aligning adoption with strategic business goals.
• Develop and execute success plans that optimize workflows and deliver ROI.
• Identify expansion opportunities and collaborate with Sales to support upsell and cross-sell.

Strategic Account Management

• Manage complex, global enterprise accounts with multiple stakeholders.
• Build strong, trust-based relationships with C-level and senior executives.
• Act as a trusted advisor, guiding customers on best practices in recruitment tech and AI adoption.

Technical & Analytical Engagement

• Discuss integrations, APIs, and platform capabilities confidently with both technical and non-technical stakeholders.
• Monitor customer health and usage data to proactively identify risks and opportunities.
• Deliver executive business reviews with clear reporting on adoption, usage, and ROI.

Collaboration & Advocacy

• Work closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities.
• Share insights from the field to improve platform performance and client satisfaction.
• Contribute to the development of Customer Success best practices as Carv scales globally.

This is your chance to be part of a forward-thinking company revolutionizing recruitment with AI-driven solutions. With leadership bringing 15+ years of SaaS and recruitment tech experience, you’ll join a fast-moving, high-potential environment where your impact will be visible.

• Competitive compensation package:
  Be rewarded for your impact.
• Stock options:
  Share in our growth and success.
• Top-tier tools:
  Mac Book Pro and personal development budget.
• Flexibility:
  Hybrid work setup across EMEA.
• Career Growth: A chance to shape Customer Success in a scaling company.

• 5+ years in customer success, account management, or client-facing roles within B2B SaaS.
• Strong familiarity with SaaS platforms in recruitment technology, HR tech, or AI-driven solutions.
• Proven track record managing global enterprise accounts across EMEA and/or beyond.
• Able to influence C-level stakeholders and align product adoption with business goals.
• Comfortable discussing integrations, APIs, and platform capabilities with both technical and non-technical stakeholders.
• Data-driven approach to monitoring customer health, usage, and ROI.
• Fluent English required.
• Partner with clients to drive measurable outcomes from Carv’s AI solutions.
• Act as a trusted advisor, aligning Carv’s technology with customer workflows and goals.
• Comfortable being in the office 2-3 days a week.
• Collaborate with Sales, Product, and Support to advocate for customer needs and identify growth opportunities.
• Contribute to Customer Success best practices as Carv scales globally.