Travel Retail Benelux Field Supervisor

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Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

We are looking for a Field Supervisor to reinforce our Travel Retail Europe Field team.

As a Field Supervisor your ultimate goal is to apply global strategy and ensure VMS growth in your scope. You will act as a strategic business partner, taking full ownership of the assigned scope, to drive local performance while aligning with the broader company vision.
You are highly motivated and result-oriented team player with strong organizational and management skills.
You also have proven relationship-building skills with internal & external contacts, having the ability to relate to co-workers & Brand Ambassadors. Ability to adapt quickly and proactively in a highly volatile environment.

General

• Represent PUIG values and act according to PUIGs ethical code.
• Act as an inspirational leader to empower the teams to achieve the targets and ensure pride of belonging.

Communication HQ/Key Partnership

• Shop target definition according to KAM airport target and communication to the teams (explaining vision and tools to achieve to the teams)
• Coordinate with Instore CAPEX projects implementation dates and link with the local management to limit incidents. Liaise with Instore in case of issues with CAPEX or Maintenance
• Coordinate with Instore VM team to have all planograms and VM guidelines to be shared to BA teams and AM
• Report weekly through company tools: important out of stocks reports to KAM (no stock in the warehouse), listing issues to be managed by HQ, weekly sales review feedback, launch feedback/trackers, animation sales trackers.
• Provide feedback about monthly performance, monthly competition activities, value offers, share of BA, to identify risks & opportunities and give recommendations accordingly. Executive summary and conclusions from the info reported by the team together with POS visit report.
• Together with the Key Account Manager of the area, analyze sales, business KPIs, and competition activities monthly, to identify risks & opportunities and give feedback / recommendations accordingly.
• Become an expert in the assigned market in developing local network and feed the HQ with efficient business intelligence.
• Build strong business relationships with recruitment agencies.
• Evaluate corrective actions if PUIG’s performance falls below expectations. ROI / build a case to be shared with KAM
• Coordination with Training team for all trainings organization (attendees & rooms)
• Pricing report analysis and main conclusions
• Report to KAM any important Incidences and opportunities
• Order to CS Testers and POS materials according to the budget allocated by KAM

Operations

• Based on reporting, ensure the right stock level (Target stock level, MDQ, min/max) and help solving locally potential out of stocks issues if there is stock in retailer central warehouse
• Conduct regular visits to the shop floors according to priorities (flagships, top doors…) ensuring a good preparation reporting and follow-up

Team Management

• Ensure motivated teams: identify training opportunities, incentive ideas and make proposals.
• Report to KAM a summary on all matters related to employee life cycle for Puig employees, and agency for non-Puig employees such as sick leaves.
• Provide feedback about the performance of the staff at quantitative and qualitative level

Experience

• At least 4years+ experience in similar role, ideally in Travel Retail industry.
• Experience/Interest in luxury and/or fragrance industry will be highly valued

Education

• Degree in Business Administration or equivalent

Languages

• Excellent knowledge of written and spoken English, all other European languages are an asset.
• Ability to motivate, inspire and influence others
• Flexibility and ability to handle multi-tasks and interaction with cross-departments
• Strong communication and management skills
• Able to identify opportunities and suggest improvements and clear action plans

Digital knowledge

• Proficiency in MS Office:
  Word, PowerPoint, Excel, and Outlook

Traveling

• Flexibility to travel within assigned area minimum 40% and up to 60%.

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are…