Telesales & Customer Services

# Telesales & Customer Services Job Reference
210725

TS Location Andover Function Sales Salary A discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs.Status Full Time Job Type Permanent Hours  Of Work
40### More details

Telesales & Customer Services  Andover    Overview    To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting potential customers, order processing, and arranging deliveries.
Main Duties    
• To ensure high standards of customer service, taking and inputting orders efficiently and accurately.  
• Have the ability to convert incoming calls to planned outbound calls.  
• To have a clear and personable telephone manner.  
• Take ownership of solving customer issues through proactive customer service.  
• To promote the sale of LWC Drinks' own-brand products.  
• To retain strong relationships with account managers, helping them acquire new business and assisting with their administrative needs.  
• Building relationships with weekly telesales customers, being a regular point of contact.  
• To promote from our promotional brochure and upsell specific drives.  
• Understanding the need to target specific customers with products that are relevant to them.  
• Be responsible for certain administrative duties within the office; confirmation, sorting the post, filing, and processing orders, etc.  
• Plan calls and target gaps in supply using relevant systems.  
• Taking and inputting orders efficiently.  
• Administrative duties such as confirmation, organising the post, filing, and processing orders.
Knowledge and Experience    
• Excellent customer service skills.  
• Use of Microsoft Excel for spreadsheets and records.  
• Ability to use the Trinity system.  
• Good teamwork skills.  
• Good communication and relationship-building skills.  
• Good product knowledge.
Additional Information:
A discretionary £2,000 bonus may be granted annually, subject to performance against defined KPIs.
Monday to Friday, 8am - 4:30pm.
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