Teller, Customer Service​/HelpDesk

Description

Andover State Bank is looking for a Full-Time Teller I to join our team. At Andover State Bank, we take pride in delivering personalized financial solutions that help individuals, families and businesses thrive. We believe banking should be rooted in connection, care, and confidence.

As a Teller I, you will be expected to provide exceptional customer service, accurately and efficiently process transactions, and build relationships with our customers. Join a team that values bold ideas, genuine connection and a commitment to thoughtful action – help us shape the future of Andover State Bank.

• Daily Transactions
• Customer Service
• Training
• ASB Employee

• Process deposits, withdrawals, payments, transfers, cashier’s checks, and change orders accurately.
• Ensure all transactions comply with internal policies, limits, and banking regulations.
• Assist customers in person and via phone with account inquiries, online/mobile banking issues, and general questions.
• Promote and refer ASB products and services to strengthen customer relationships.
• Complete regulatory reporting (OFAC, CTR) and account closing checklists promptly.
• Represent ASB positively and adhere to core values and policies.

• Complete timely, accurate transactions and maintain balanced cash drawer daily.
• Provide professional, courteous service and answer calls promptly.
• Follow all compliance requirements and seek guidance when needed.
• Complete assigned training and actively participate in team meetings.

• Strong attention to detail and ability to follow procedures.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Previous banking or cash-handling experience, preferred.

• Requires a high school diploma, vocational training, or equivalent and customer service skills.
• Demonstrated sales and cash handling experience.
• Knowledge of Microsoft 365 applications (Outlook, Word, Excel, Teams)
• Ability to maintain confidentiality, use tact and diplomacy; maintain professional dress and demeanor.
• Ability to use considerable judgment and initiative to resolve problems and make recommendations.
• All candidates will be required to complete a pre-employment background and credit check.

• Availability to work 8:00AM to 6:00PM Monday through Friday and rotating Saturdays from 8:40AM-12:15PM.
• Shifts will either primarily be at Andover location, or the Wichita-Waterfront branch.

All candidates will be required to successfully complete a pre-employment background and credit check.