Service Desk Specialist VA)

• Record, track, and update IT tickets with detailed incident information from initial report to resolution.
• Carry out basic identity and access management functions, including password resets and user account troubleshooting.
• Deploy software, execute configuration updates, and perform routine maintenance checks on workstations.
• Draft technical articles and standard solutions to maintain internal team knowledge bases.

Minimum Qualifications

• Active TS/SCI security clearance, with eligibility to obtain a CI polygraph.
• 1+ years of experience in an IT service desk, help desk, or technical customer support environment.
• Strong customer service and communication skills to effectively diagnose user-reported issues.
• Compliance with DoD 8140/CSWF requirements for the 411-Basic role (or willingness to obtain within 6 months).

Preferred Qualifications

• Hands‑on experience using enterprise service management platforms (such as Service Now, BMC, Jira, or Zendesk).
• Familiarity with remote system management and monitoring tools across distributed networks.
• Relevant industry certifications (such as CompTIA A+, ITIL 4 Foundations, Microsoft 365, or Google IT Support).

Required Skills

• Active TS/SCI security clearance, with eligibility to obtain a CI polygraph.
• 1+ years of experience in an IT service desk, help desk, or technical customer support environment.
• Strong customer service and communication skills to effectively diagnose user-reported issues.
• Compliance with DoD 8140/CSWF requirements for the 411-Basic role (or willingness to obtain within 6 months).

Preferred Skills

• Hands‑on experience using enterprise service management platforms (such as Service Now, BMC, Jira, or Zendesk).
• Familiarity with remote system management and monitoring tools across distributed networks.
• Relevant industry certifications (such as CompTIA A+, ITIL 4 Foundations, Microsoft 365, or Google IT Support).

Security Clearance

• Level: TS/SCI
• Health and Financial Foundation
  - Medical, dental, vision, retirement, life insurance, disability coverage, and flexible spending accounts are described in the benefits page.
• Time Away and Flexibility Where Mission Permits - PTO, holidays, sick time, military leave, and flexible arrangements are supported where program and security requirements allow.
• Professional Development
  - The site references certification support, training, conferences, mentorship, internal mobility, and individual development planning.

About Footbridge
Mission

Footbridge Federal delivers engineering, cyber, mission IT, analytics, and cleared program support for defense, intelligence, federal civilian, homeland security, and research missions.

Culture

Mission Context Matters

Candidates should expect work tied to defense, intelligence, federal civilian, homeland, and research missions rather than generic commercial delivery.

Small-Team Accountability

The culture copy emphasizes ownership, communication, and practical execution across teams that work close to customers and program outcomes.

Growth With Technical Credibility

Career content supports hands‑on technical growth, certifications, internal mobility, and program leadership without forcing one career track.

Benefits & why work here

• Health and Financial Foundation:
  Medical, dental, vision, retirement, life insurance, disability coverage, and flexible spending accounts are described in the benefits page.
• Time Away and Flexibility Where Mission Permits: PTO, holidays, sick time, military leave, and flexible arrangements are supported where program and security requirements allow.
• Professional Development:
  The site references certification support, training, conferences, mentorship, internal mobility, and individual development planning.