Hostel Assistant- NIHE

Job Description

On behalf of our Client, the Northern Ireland Housing Executive
, MPA Recruitment welcomes suitable applications for the role of Hostel Assistant in Antrim

The Hostel Assistant will provide support to those customers who have been placed in Housing Executive hostel accommodation. Hostel Assistants will be expected to understand and capture the issues raised by our customers and ensure housing support is provided and that queries are passed, when appropriate, to other Housing Executive officers or signposted to other external agencies.

• Assist in the maintenance of acceptable standards of hostel accommodation, including general cleaning duties and supervision of hostel facilities, including liaison with the relevant management team in the procurement of replacement furniture, as required
• Identify and take appropriate action on repairs which will include, reporting new and following up on outstanding repairs to the Customer Services Unit and alerting the local Maintenance teams when Change of Tenancy inspections/works are required. This may include replenishment of stock/materials.
• Assist in the efficient operation of the hostel, receiving and booking in new residents, registration, and advice to residents on all relevant particulars, recording of incidents and making contact with staff and other agencies, as required
• Support Housing Advisors and communicate in a timely manner to help address resident’s support needs and assist residents accessing local services.

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level
  3) plus at least one year’s relevant customer service or general administrative experience

Or

• Have five GCSEs* (Level
  2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience

Or

• Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training

• Current driving licence have access to a form of transport that enables them to meet the requirements of the post in full
• A Basic Access NI Check is Required at a cost of £16

• Monday-Friday
• £13.26
• Weekly Pay
• Holiday Fund