Customer Success Advisor, Commercial

Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments?

At Naviant
, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. We serve as the Agentic Partner for the modern enterprise, leading deep business transformation by building autonomous, intelligent solutions that enable executive leaders to transform and optimize their entire operating model. Our vision is simple yet ambitious:
Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We’re seeking a Customer Success Advisor with a Commercial Industry focus, supporting clients in manufacturing, supply chain, and related operationally complex environments. This role is ideal for a relationship‑driven professional who understands how technology enables efficiency, scalability, and compliance, and who thrives at the intersection of customer advocacy, operational insight, and long‑term value creation.

As a Customer Success Advisor, you will build trusted partnerships with clients, serve as their internal champion, and guide them toward maximizing ROI through strong adoption, measurable outcomes, and strategic alignment. You’ll collaborate closely with internal delivery, support, and sales teams to ensure customers are successful today while positioned for future growth.

• Develop a strong understanding of Naviant’s solutions, services, and how they support commercial industry workflows such as manufacturing operations, supply chain management, compliance, and process efficiency.

• Learn assigned customer environments, business objectives, KPIs, and success criteria.

• Establish initial relationships with customer stakeholders and internal cross‑functional teams.

• Begin monitoring customer health indicators, adoption trends, and engagement patterns.

• Demonstrate credibility through clear communication, responsiveness, and a customer‑first mindset.

• Serve as the primary trusted advisor for assigned clients, building strong, trust‑based relationships across operational and executive stakeholders.

• Facilitate regular business reviews and performance discussions focused on outcomes, adoption, and value realization.

• Act as the customer advocate internally, coordinating with support, delivery, and sales teams to ensure timely issue resolution and proactive communication.

• Identify early risks to adoption or satisfaction and drive mitigation plans.

• Begin documenting opportunities for value expansion aligned to client goals and industry needs.

• Fully own customer health, satisfaction, and long‑term success for assigned accounts.

• Partner with executive leaders at client organizations to align technology capabilities with business objectives such as efficiency, cost reduction, scalability, and compliance.

• Identify and support account expansion opportunities through thoughtful alignment of solutions, best practices, and emerging capabilities.

• Influence internal teams by championing the voice of the customer and contributing to continuous improvement.

• Serve as a visible representative of Naviant’s expertise, values, and commitment to customer success.

Client Relationship & Strategic Advisory Skills
Proven ability to build and nurture long‑term, trust‑based customer relationships. Comfortable engaging both operational and executive stakeholders, asking thoughtful questions, and guiding strategic…