Visitor Experience Supervisor Abbey

Starting salary: £27,519 pro‑rate (proportionate to hours worked and length of contract)

Contract type:
Permanent

Grade: 2

Location:

Arbroath Abbey

Working hours:

Full time, 35 hours per week, annualised hours (including weekend working and public holidays)

Interviews:
To be held in person, location to be confirmed. Interview will be held week commencing 26 January 2026.

Your role of Visitor Experience Supervisor will be a permanent position. The likely start date for this role is in April 2026.

Are you looking for a job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to the Arbroath & Dundee area.

Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Arbroath Abbey, Claypotts Castle, St Vigeans Museum & Edzell Castle during the season. A role that will enable you as part of the Visitor & Community team help visitors create memories to last a lifetime at these fantastic sites.

Arbroath Abbey, your base site, burial place of William the Lion who founded the Abbey in 1178, can you tell visitors what family seals are on the Declaration of Arbroath. At Edzell Castle the home of the Lindsays, a gifted, turbulent and tragic noble family who acquired the estate in 1358. What do you know about the Seven Cardinal Virtues, Seven Liberal Arts & the Seven Planetary Deities & how do they relate to the gardens of Edzell.

At St Vigeans you may have specialised groups who know more about the Pictish Stones than you do, so what new information can you tell them that they may not notice? Claypotts Castle is a Castle built out of opportunity, the Strachans worked the land & were tenants of Lindores Abbey and were able to take advantage of their new higher status after the Reformation to build this Castle.

Do you have practical information to enable visitors to park easily around Claypotts Castle?

For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro‑rate (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

• Support the Monument Manager in leading a team of Visitor Experience Assistants at your site in delivering exceptional visitor experiences.
• Work with the Monument Manager to support developing the visitor experience at the site, including contributing to and attending any relevant team meetings.
• Support the Monument Manager in ensuring the site is properly resourced and assist with any recruitment as required.
• Ensure compliance with health and safety, fire and security, HR and safeguarding procedures. Ensure health and safety processes and procedures are adhered to.
• Support the Monument Manager in ensuring that the site is presented in a way to exceed visitor expectations but also act as the first point of contact for any complaints and look to resolve and escalte as appropriate.
• Support the Monument Manager in team compliance with cash reconciliation, financial compliance, banking and reporting procedures.
• Support the Monument Manager and DVCM with community engagement activity.
• Line management responsibility for a team of Visitor Experience Assistants.
• Work as part of a team to ensure that the Quality Assurance grade is maintained and participate in local action plan delivery.
• This role requires the…