IT & Software Support Engineer

Pulm One is seeking an onsite Dallas, Texas
-based IT & Software Support Engineer to support our medical device software, connected platforms, and customer integrations. This role will provide technical support during US business hours and work closely with our US Service and Operations team and Israel-based R&D team.

The ideal candidate combines strong troubleshooting skills with software engineering experience and can communicate clearly with healthcare providers, hospital IT departments, and internal teams.

• Troubleshoot software, Windows tablet, connectivity, and application performance issues affecting Mini Box devices and Pulm Suite.
• Support software installation, configuration, updates, and customer onboarding.
• Coordinate HL7/EMR integrations with customer IT teams and Pulm One's integration specialists.
• Investigate application crashes, startup failures, synchronization problems, and device communication errors.
• Review logs, reproduce reported issues, and document findings for R&D.
• Support testing and validation of software releases, bug fixes, and tablet configurations before deployment.
• Assist with hospital IT requirements, including network connectivity, access controls, and technical security questionnaires.
• Develop troubleshooting guides and train US service staff on common software issues.
• Track technical cases through resolution and communicate progress to customers and internal teams.
• Identify recurring problems and recommend improvements to software reliability and support processes.

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.
• At least 3-5 years of experience in technical application support, software engineering, or healthcare IT.
• Strong knowledge of Windows operating systems, application deployment, networking, and remote troubleshooting.
• Experience reviewing application logs and investigating software defects.
• Working knowledge of databases, SQL, APIs, and system integrations.
• Strong communication, documentation, and problem-solving skills.
• Ability to work independently during US business hours and collaborate with international teams.

• Experience supporting medical devices or clinical software.
• Familiarity with HL7 messaging, EMR interfaces, and healthcare workflows.
• Experience with cloud applications, software testing, scripting, or deployment automation.
• Understanding of patient data security and work within a regulated medical device environment.

Success means faster resolution of US customer software issues, smoother installations and integrations, reliable software deployments, and clear coordination between customers, the US service team, and R&D. This is an in office position. Potential for hybrid later on.