Tech Support

Location: Worcestershire
Job type: Full-time, permanent
fully office-based

Are you technically minded, good with customers and someone who enjoys getting to the bottom of a problem?

We're recruiting a Technical Support professional to help customers with a range of software and hardware products. This is a varied role combining telephone and email support, practical troubleshooting and accurate administration.

You don't need experience with a particular product or technology. We're looking for someone who asks good questions, thinks beyond the obvious and takes ownership of helping customers.

• Respond to customer enquiries by telephone and email, providing a friendly and professional service.

• Investigate software, hardware and account-related issues.

• Guide customers through troubleshooting steps and explain technical information clearly.

• Configure and test devices and equipment.

• Maintain accurate customer accounts, equipment records and support tickets.

• Prioritise enquiries, keep customers updated and expedite complex issues when needed.

• Work with colleagues to resolve recurring problems and improve the customer experience.

• Experience in technical support, software support, application support, IT helpdesk or a similar customer-facing role.

• Strong customer service skills and confidence speaking to customers on the telephone.

• A practical, methodical approach to troubleshooting, with the initiative to explore different solutions.

• Comfortable learning new software and getting hands‑on with equipment.

• Good organisation and attention to detail.

• Willing and able to work fully onsite

We’d also welcome applications from candidates with a strong customer service background who can demonstrate technical aptitude and practical problem‑solving skills.

• Monday-to-Friday working hours.

• 24 days' annual leave plus bank holidays.

• Christmas closure.

• Opportunity to develop experience across software and hardware support.