Customer Care Coordinator

Department: Retail Sales

Location: Arlington, VA

Commitment: Part-Time

Workplace Type: Onsite

Compensation: $18.00 - $18.00 (per-hour-wage)

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S.

The Customer Care Coordinator plays an important role in delivering exceptional customer and patient experiences within a fast-paced retail dispensary environment. This position is responsible for providing knowledgeable, professional, and accurate service while ensuring compliance with company policies, operating procedures, and applicable regulatory requirements.

Customer Care Coordinators support multiple areas of retail operations, including customer engagement, product education, point-of-sale transactions, telephone support, merchandising, and general store maintenance.

This is an active, customer-facing retail position that requires employees to rotate between various workstations and responsibilities throughout their scheduled shifts based on operational needs. The role involves frequent standing and walking, with occasional sitting depending on assigned responsibilities.

Successful candidates demonstrate adaptability, strong communication skills, attention to detail, and a commitment to providing outstanding service in a collaborative, compliance-focused environment.

• Deliver exceptional customer and patient service by providing accurate, professional, and courteous assistance throughout the retail experience.
• Greet and assist customers and patients, respond to inquiries, and appropriately address or elevate questions and concerns.
• Educate customers and patients regarding available products, product characteristics, promotions, discounts, and applicable membership benefits.
• Guide customers through the sales floor and provide product recommendations based on product knowledge, customer needs, and applicable regulatory guidelines.
• Maintain current knowledge of available products, company promotions, patient and member benefits, and applicable retail procedures.
• Provide telephone-based customer support and assist with inquiries as assigned.

Retail Operations and Workstation Rotation

• Rotate between assigned retail workstations and operational responsibilities throughout the workday based on business needs and management direction.
• Support various retail functions, including customer engagement, sales floor assistance, point-of-sale transactions, telephone support, merchandising, and general store operations.
• Operate cash registers, computer-based point-of-sale systems, cash drawers, and other equipment necessary to complete customer transactions.
• Accurately process transactions while following established cash-handling, product-handling, and inventory-control procedures.
• Assist with stocking, replenishing, organizing, and maintaining retail products, supplies, and designated work areas.
• Maintain cleanliness, organization, and presentation of the retail environment, including sweeping, mopping, sanitizing, and other general housekeeping responsibilities.
• Adapt to changing operational priorities, customer traffic, and staffing needs throughout the workday.

Compliance and Team Collaboration

• Adhere to the company's mission, core values, ethical standards, and expectations for professionalism.
• Follow all applicable company policies, standard operating procedures, safety requirements, and cannabis industry regulations.
• Maintain compliance with product-handling, transaction-processing, security, and customer-verification procedures.
• Collaborate with team members and store leadership to support operational efficiency, customer satisfaction, sales performance, and compliance objectives.
• Communicate operational concerns, customer issues, and potential compliance matters to management as appropriate.
• Participate in required training and maintain knowledge of current company policies, products, and regulatory requirements.
• Perform other duties and responsibilities as assigned.

Education and Experience

• High school diploma or General Educational Development (GED) certificate required.
• Associate's or bachelor's degree in any field preferred.
• Customer service or retail experience preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills, with the ability to interact professionally and effectively with customers,…