Service Care Manager

Join to apply for the Service Care Manager role at Connected Health Group Limited

Due to expansion we are seeking a Service Manager (Domiciliary Care) throughout the Southern trust. Connected Health is recruiting for leading, highly proficient, ambitious, driven, and caring Service Managers who have a willingness to operate within an innovative care environment while helping manage, develop, and grow our Homecare service. As a Service Manager you will report to the Director of Care, ensuring the effective management and development of the Domiciliary Care Service in line with organisational strategy, observing regulatory and contractual compliance, whilst promoting the Connected Health brand through high‑quality support of our clients, ensuring respect, privacy, dignity, fulfillment, independence and choice.

• Sign on Bonus:
  Receive a £500 bonus (paid after 3 months)
• Refer a Friend: £200 for successful referrals
• Monthly and annual staff awards and recognition events
• Training qualifications: NVQs in Health and Social Care (levels 3-5) to Leadership and Management Training

Hold, or be working towards completion, of an NVQ level 5 qualification in Health & Social Care. Must have experience and knowledge of the Care Industry, in a similar role previously in leading inspections with regulatory bodies and be capable of passing the registration interview with the RQIA and experience and knowledge of the Domiciliary Care Industry.

Drivers licence: Hold a full driving licence with access to a car

Communication

Skills:

Good standard of English - both spoken and written.

• Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
• Experience of care services, risk assessment and person‑centred care and support.
• Experience of managing and developing an effective staff team.
• Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
• Ability to implement policies, procedures and instructions.
• Effective leadership and management in the healthcare industry, focusing on the delivery of high‑quality care, including achievement of positive outcomes from regulatory inspections.
• Excellent understanding of the principles of high‑quality person‑centred care and support and non‑discriminatory care practice.
• Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
• Must have NVQ L5 or equivalent or be working towards a relevant management qualification.
• Understanding of systems to maintain confidentiality in relation to customers, staff and the business.
• Knowledge of how to recognise abuse and safeguarding procedures.

• Efficiently manage day to day running of the business. Allocate resources and monitor performance to deliver high‑quality care. Manage all aspects of the Operations team and provide leadership to ensure line managers are clear about their respective duties and responsibilities and have the support they need to carry out their roles.
• Be responsible for the delivery of the service in line with the RQIA requirements and company policy and procedures. Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day‑to‑day management and delivery of care.
• Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business including rota planning, Quality Monitoring, reports to the Director of Care and all preparation in line with the Northern Trust and RQIA Inspections.
• Being a good ambassador for our business, building effective customer and stakeholder relationships, particularly with the HSC Trusts and the RQIA. Apply excellent communication skills with customers, their families and representatives and staff to deliver high‑quality care.
• Line management to the Assistant Manager to ensure the development and profitability of the business, including focus on…