Level 3; L3 IT Technician

Information Technology / Telecommunications

Our Client is seeking a highly skilled and experienced Level 3 (L3) IT Technician to join their company in Sunninghill Johannesburg. The ideal candidate will have a strong technical background, hands‑on experience in advanced IT roles, and the ability to lead and mentor junior staff. This role requires expertise in troubleshooting, system architecture, and cross‑functional collaboration.

• Education:
  • Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
  • Equivalent experience: 5–7+ years of hands‑on IT experience may be considered in lieu of a degree.
  • Advanced certifications preferred (e.g., CCIE, AWS Certified Solutions Architect, CISSP, PMP, Microsoft Certified: Azure Solutions Architect).
• Experience:
  • Minimum of 5–7 years in IT, with at least 2–3 years in Tier 2 or advanced technical roles.
  • Proven expertise in a specific domain such as network engineering, cloud architecture, or Dev Ops.
  • Experience leading cross‑functional teams or managing large‑scale IT projects.
• Technical
  
  Skills:
  
  
  • Advanced troubleshooting, including root cause analysis, performance optimization, and handling escalations from Tier 1/2.
  • Design and implementation of complex infrastructure systems (cloud environments, enterprise networks).
  • Proficiency with tools and platforms such as Wireshark, Splunk, Ansible, Kubernetes, Cisco, AWS, and Azure.
  • Scripting and automation skills (Python, Power Shell, Bash) for workflow efficiency.
  • Knowledge of security and compliance frameworks such as NIST, GDPR, or HIPAA (depending on industry).
• Soft Skills:
  • Excellent communication, able to convey technical information to non‑technical stakeholders.
  • Leadership abilities, including mentoring junior staff, guiding strategic decisions, and managing vendor relationships.
  • Strong time management and organizational skills, capable of prioritizing tasks under pressure.

• Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 teams.
• Architect and implement advanced IT systems and infrastructure solutions.
• Maintain detailed documentation, update knowledge bases, and produce incident reports.
• Participate in on‑call rotation for critical outages or emergencies.
• Collaborate with Security, Development, and Compliance teams to resolve cross‑functional issues.
• Provide guidance, mentorship, and training to junior IT staff.

R28,000 – R32,000 (depending on experience)

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