Healthcare Implementation & Project Lead

The Implementation & Project Lead is a client-facing leader who owns the implementation experience from contract execution through go-live and transition to operations. This role builds trusted relationships with physician leaders, practice executives, internal teams, and external partners while driving cross-functional execution of Aylo's strategic operational objectives.

The role combines strong communication, influence, and relationship leadership with disciplined project management. They create alignment among people they do not directly manage, address risks and difficult issues early, and keep clients confident and informed when priorities, timelines, or conditions change. At the same time, they maintain the plans, documentation, reporting, and follow-through required for successful implementation.

This role partners closely with the Director of Implementations & Strategic Initiatives, supports the continued development of Aylo's project management office (PMO), and helps strengthen how Aylo launches new clients and delivers strategic initiatives as the organization grows.

Key Responsibilities

• Lead end-to-end client implementations from contract execution through go-live and transition to operations, taking ownership of both the client experience and delivery outcomes.
• Serve as a client-facing representative of Aylo throughout implementation, building credibility and trust with physician leaders, practice executives, and operational stakeholders.
• Establish clear expectations, decision points, responsibilities, and communication rhythms with clients and internal teams at the beginning of each implementation.
• Facilitate implementation kickoffs, status meetings, steering committee meetings, readiness reviews, and other high-stakes conversations with confidence and clarity.
• Translate complex operational, technical, contractual, and financial information into messages that are clear and useful to physicians, executives, and operational audiences.
• Maintain client confidence when timelines, priorities, or requirements change by communicating early, explaining implications, and presenting a clear path forward.
• Lead the transition from implementation to operations with clear ownership, documentation, expectations, and handoffs.

Relationship and Stakeholder Leadership

• Build productive relationships across operations, credentialing, contracting, analytics, finance, revenue cycle, technology, executive leadership, clients, and external partners.
• Influence stakeholders and secure commitments without relying on direct authority.
• Create alignment among stakeholders with different priorities, working styles, levels of urgency, and information needs.
• Address missed commitments, resistance, competing expectations, and difficult issues directly while preserving trust and forward momentum.
• Listen to stakeholder concerns, surface unspoken risks, and adapt communication to the audience and situation.
• Prepare clients and internal leaders for decisions before key meetings so that discussions are productive and next steps are clear.

Project Management and Execution

• Develop and maintain implementation and project plans, work breakdown structures, timelines, milestones, budgets, resource requirements, dependencies, and deliverables.
• Manage several concurrent implementations and strategic projects without losing visibility, context, or follow-through.
• Clarify roles, confirm commitments, track action items, and close the loop on decisions and deliverables.
• Identify risks, dependencies, and barriers early and drive mitigation before they affect the client or slow the work.
• Prepare concise, executive-ready dashboards, status reports, decision requests, and project-health updates.
• Maintain accurate implementation documentation, meeting notes, project trackers, decisions, and client communication records in Salesforce and designated systems.
• Keep projects aligned with Aylo's priorities while adjusting plans appropriately when business needs or conditions change.

Decision Authority and Escalation

• Make day-to-day implementation and project decisions within the agreed scope, timeline, governance structure, and client commitments.
• Resolve routine cross-functional issues directly and involve the Director of Implementations & Strategic Initiatives when decisions affect material scope, timing, budget, resources, contractual commitments, or client relationships.
• Escalate significant risks and unresolved issues early, with the relevant facts, business impact, options, and a…