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Senior Customer Escalations Lead

Job in Augusta, Richmond County, Georgia, 30383, USA
Listing for: OneTrust
Full Time position Listed on 2026-11-08
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management
Salary/Wage Range or Industry Benchmark: 71000 - 95000 USD Yearly USD 71000.00 95000.00 YEAR

Job Description & How to Apply Below

One Trust is seeking a Sr Customer Escalations Manager in the United States to lead the resolution of high-priority customer issues and coordinate cross-functional teams. You will be a trusted point of contact, communicating clearly and driving timely resolutions to strengthen trust and retention.

Responsibilities include end-to-end escalations, root-cause analysis, and proactive risk management across Support, Engineering, Product, and Customer Success.

We have an opening for a Senior Customer Escalations Lead in Atlanta, GA, United States within Management & Operations.

The Senior Customer Escalations Lead role at One Trust is now open for applications in Atlanta, GA, United States.

Join us at One Trust as our next Senior Customer Escalations Lead in Atlanta, GA, United States.

We are currently recruiting a Senior Customer Escalations Lead for our team in Atlanta, GA, United States.

Position Requirements

10+ Years work experience
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