Weatherization Intake Specialist

Weatherization Intake Specialist Job Description

Reports To

CFO

Position Type

Full Time

$40,000 - $60,000

Status

Exempt

Date

October 28, 2026

Weatherization Assistance Program (WAP):

Under the direct supervision of the CFO, the Weatherization Assistance Program increases the energy efficiency of dwellings owned or occupied by low-income people. Single-Family homes, multifamily buildings, and mobile homes are eligible. The Agency provides WAP services to low-income clients in Clayton, Henry and Fayette Counties.

General Overview:

The Intake Specialist will be the initial point of contact for those who seek to participate in the implementation of energy efficiency measures in homes of low-income customers across the various counties that we serve. This position will be responsible for screening clients for eligibility and will perform client intake in a face-to-face setting, reviewing client’s financial information and processing detailed information without any errors before inclusion in the weatherization program.

Duties and Responsibilities:

• Enter client applications in Hancock computer system.
• Conducts visits at the customer’s home to verify accuracy, completeness and timeliness of required documents and always maintain confidentiality.
• Obtain applicants earnings and financial obligations, parental status and living arrangements and enter required client eligibility documents in Hancock.
• Distribute and assist applicants and recipients in completing documents upon which eligibility determinations are based.
• Maintain an accurate customer priority list that is managed according to the Weatherization Program guidelines.
• Maintain complete and accurate customer files for Weatherization, to include all required documentation written and verbal and in all data entry programs in compliance with the program guidelines set.
• Coordinate completion of all work requests, to include clear documentation for customer needs on the work order request, to ensure customer satisfaction.
• Complete reporting documentation (forms, spreadsheets, copies, etc.) as required, Weatherization Assistance Program (monthly) and the County Weatherization Program (yearly).
• Perform other duties as assigned.

Qualifications:

• Associate degree or bachelor’s degree in Socia Service, Public Administration, Customer Service, or relate field.
• One to two years of related clerical experience and/or training.
• Ability to maintain confidentiality in all matters associated with the organization and with partnerships associated with the organization.
• Ability to follow oral or written instructions and have a high level of concentration.
• Must have valid Georgia Driver’s License and current automobile insurance and reliable transportation.

Skills and Abilities:

• Strong written and verbal communication skills.
• Organizational skills and ability to handle heavy volume of paperwork required.
• Must be able to work sensitively and effectively with individuals of diverse socio-economic and cultural backgrounds.
• Must have good mathematical skills and attention to detail.
• Must maintain high level of confidentiality.
• Must possess excellent customer service and good listening skills.

Physical Requirement:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally required to stand; walk, sit, use hands, handle objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel crouch or crawl, talk, hear, and taste or smell. The employee must occasionally lift or move up to 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision peripheral vision depth perception and the ability to adjust focus.

Clayton County Community Services Authority, Inc. is a non-profit community action agency established in 1966 designated to provide high quality human services in Clayton, Henry and Fayettecounties.