XBank Call Center Representative
-
Customer Service/HelpDesk
Bilingual, Customer Success Management
Job Description & How to Apply Below
POSITION OVERVIEW
Savannah, GA
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
We're looking for dedicated and detail-orientated Bank Call Center Representatives to join our team. In this remote role, you'll assist customers with banking inquiries and transactions, providing secure, accurate and friendly service while helping deliver a positive customer experience. The role offers a flexible work structure while ensuring reliable coverage and consistent service.
POSITION RESPONSIBILITIES- Answer inbound and/or make outbound customer calls professionally and courteously.
- Assist customers with questions, account inquiries, and general support.
- Resolve customer concerns while maintaining a positive experience.
- Accurately document customer interactions in company systems.
- Meet productivity, quality, and attendance expectations.
- Follow company policies and established call procedures.
- Maintain confidentiality of customer information.
- Collaborate with team members and supervisors to improve customer satisfaction.
- Must be 18 years or older.
- High school diploma or GED required.
- Fluent in English.
- Strong verbal and written communication skills.
- Excellent problem-solving and active listening abilities.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service experience is an advantage but not required.
- Previous outbound sales experience.
- Call center sales experience.
- Experience meeting quotas.
- CRM software experience.
- Upselling or cross-selling experience.
- Bilingual or multilingual skills.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.
MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.
MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, Market Force, Gravis Apps, Gravis Marketing, March East, Mass Markets, MCI Federal Services (MFS), On Brand
24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, East West BPO, Tele Technology, and Vinculum.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
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