Call Centre Agent
Job in
Augusta, Richmond County, Georgia, 30917, USA
Listing for:
Tanisha Systems Inc
Full Time
position
Listed on 2026-11-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
- Handle inbound and/or outbound calls, providing customer support.
- Resolve questions, complaints or requests in a clear, friendly and timely manner.
- Accurately register customer interactions in internal systems.
- Follow up on cases until resolution.
- Meet performance metrics such as response times, quality and customer satisfaction.
- Escalate complex cases to the appropriate teams.
- Provide support through other channels such as chat or email.
- Stay updated on products, services and internal processes.
- 4+ years of experience in call center or customer service roles.
- Mandatory B2 English level.
- Excellent verbal and written communication skills in Spanish and English.
- Ability to hold simple conversations or provide basic support in English.
- Basic computer skills:
Microsoft Office, CRM or similar tools. - Ability to work under pressure and meet objectives.
- Service-oriented attitude and empathy.
- Problem-solving skills.
- Teamwork.
- Organization and attention to detail.
- Adaptability.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).