Customer Service & Operations Coordinator
Job in
Austin, Travis County, Texas, 73301, USA
Listing for:
20four7VA
Full Time
position
Listed on 2026-11-06
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Appointment Setter/ Scheduler
Job Description & How to Apply Below
- Answer inbound customer calls and process new leads from various channels
- Gather customer and project information to maintain accurate records
- Coordinate sales appointments, site visits, and assessments
- Perform post-service follow-ups to ensure customer satisfaction and request reviews
- Prepare and submit electrical permit applications and coordinate final inspections
- Execute general data entry and administrative tasks within Simpro and other company systems
- Previous customer service experience
- Administrative or back-office support experience
- Experience answering business phone lines
- Strong written and verbal English communication skills
- Native or near-native English speaking ability
- Proficiency with Microsoft 365 and Slack
- Experience with CRM or field service management software
- Scheduling or appointment coordination experience
- Background in construction, electrical contracting, or home services
- Knowledge of Simpro, Pipedrive, or Quo VoIP
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia.
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