Senior Product Operations Manager

Senior Product Operations Manager
** Job :
** 52971

The Senior Product Operations Manager at HID Physical Access Control Systems (PACS), supports the day-to-day execution of HID's PACS Product Management organization.

Reporting to the VP, Product Management, this senior individual contributor combines hands-on responsibility for product setup and changes in enterprise resource planning systems with coordination of cross-portfolio meetings, roadmap communications and business review preparation. Working with Product Management, IT and other business functions, the role maintains reliable product data and improves the processes and systems that support the PACS portfolio.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and
** Physical Access Control Solutions (PACS):
** HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
** As our Senior Product Operations Manager, you'll support HID's success by:
*** Creating, maintaining and validating product, pricing and item records in Oracle Product Development (PD) and Product Data Hub (PDH) & other downstream systems, implementing approved product setup, change and lifecycle requests accurately and with clear documentation.
* Guiding product managers on product structures, attributes, configuration options and setup rules; document consistent product data standards with IT and the relevant business owners.
* Representing PACS Product Management in business systems improvements, defining product data requirements, validating data structures and mappings, and coordinating business testing and acceptance with IT and business stakeholders.
* Resolving product data and setup issues with IT, Operations and commercial teams, addressing root causes that affect product availability, ordering or fulfillment.
* Coordinating key cross portfolio product management leadership team activities, including scheduling, agendas, preparation materials and participant readiness; document decisions, owners and actions, and drive follow-through.
* Consolidating roadmap inputs from product managers into consistent, current materials for distribution to regional Product Marketing and Sales teams; coordinating content owner review and approval, maintaining version control, and managing distribution.
* Coordinating the product organization's content preparation for global sales meetings, establishing deliverables, owners and deadlines, arranging preparation sessions, and tracking content reviews and readiness.
* Organizing preparation for strategic portfolio reviews, including submission schedules, templates, supporting materials and preparation meetings, so portfolio leaders are ready for the review.
* Capturing existing product systems knowledge and turning it into maintained procedures, setting up guidance and training that enable continuity and reduces reliance on individual expertise.
* Building and improving repeatable workflows for product requests, change approvals and systems readiness for launches and lifecycle transitions, in partnership with the responsible teams.
* Maintaining shared planning calendars, presentation templates, approved roadmap materials and reference information that reduce preparation effort and support consistent communication across PACS.
* Agreeing on priorities with the VP and tracking deadlines, actioning owners and dependencies across business system work and leadership commitments; following up with stakeholders and escalating gaps or blockers.
* Partnering with IT on product systems requirements and improvements, with technical platform administration and delivery led by the accountable IT teams.
* Using practical measures of product data quality, change turnaround, preparation readiness and action completion to improve recurring processes and reduce manual work.
** Your Experience and Background include:
***…