Director, Merchant - Strategy & Operations
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Business
Business Analyst, Corporate Strategy, Operations Management
Job Description & How to Apply Below
For our client, we are seeking a Director, Merchant Experience - Strategy & Operations to join the team of a leader in the Retail & Consumer Goods space.
This role will shape the strategy and operating model for merchant success, with a focus on reducing friction and improving the end-to-end experience for business partners. You will lead cross-functional initiatives that turn insight into action, partnering closely with product, operations, and marketing teams to drive measurable improvements. The position combines strategic thinking, analytical rigor, and hands-on execution to strengthen relationships and deliver better outcomes for the company and its merchants.
Location:
Remote
Compensation: $197,200 – $290,000 annually
Responsibilities- Build strategy to enhance merchant success
- Provide fast, seamless solutions to minimize operational friction
- Drive data-driven decision-making for new initiatives
- Collaborate cross-functionally with product, operations, and marketing teams
- Lead execution of key initiatives to improve merchant experience
- Analyze performance metrics to inform strategy and execution
- Foster relationships to align teams and drive results
- Bachelor's degree or higher
- 10+ years of experience in consulting, strategy, operations, banking, or technology
- Experience managing teams and leading cross-functional initiatives
- Strong bias for action and ownership
- Curiosity and a drive for innovation
- Problem-solving mindset with a focus on first principles
- Analytical skills with proficiency in SQL and Excel
- Effective communicator and relationship-builder across teams
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.
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