Dispatcher, Customer Service​/HelpDesk

The most important thing in this role is outstanding customer service. We strive for 100 percent customer satisfaction on every job. Be the first voice customers hear when they contact Tier One. You will answer calls and online requests, book service visits, manage our CRM, and keep technicians and customers informed through the day.

• Answer incoming calls and online service requests
• Ask the right questions to understand the garage door problem and its urgency
• Schedule visits and assign them to technicians
• Keep customers updated on arrival times
• Manage the CRM: enter every lead, keep customer and job records accurate, and update each job’s status from first call to completion
• Follow up on estimates and completed jobs

• Clear, friendly phone manner
• Organized, accurate and calm when the day gets busy
• Comfortable managing a CRM and scheduling software; CRM experience is a plus
• Customer service or dispatch experience is a plus
• Able to learn the basics of garage door problems; we will train you

Tier One Garage Door Service is a locally owned garage door company based on Balcones Drive in Northwest Austin. We repair and install garage doors and openers for homes and businesses across the Austin area, and we hold a BBB A+ rating. We are a small team, so the people you work with are the people who run the company.