Onboarding Specialist- Hazardous Waste

POSITION SUMMARY

The Onboarding Specialist is responsible for managing four key mailboxes:
Onboarding, Project Start, Purchase Orders and Invoice Issues. The incumbent collaborates with both internal and external customers throughout the entire onboarding process, from initiating new customer relationships and setting up projects, to managing purchase order receipts, entries, and resolving invoice disputes. The Onboarding Specialist ensures smooth transitions between onboarding phases and provides ongoing support, including assistance with audits. The incumbent is pivotal in delivering seamless customer experiences and maintaining accurate account setup and documentation.

PRINCIPAL

RESPONSIBILITIES

• Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
• Receive customer onboarding forms, build account in Salesforce, D365, EQAI & AESOP. Communicate with Credit, Customer Service and Sales regarding new account builds.
• Send Contracts to GM's for execution. Upload executed contracts to D365 & Salesforce, Call Customers to welcome them to Republic Services, follow up with an email introducing customer to customer service, sales and project managers and provide executed copies of contracts to customers.
• Receive work orders from the field, build D365 projects.
• Receive purchase orders from customers, confirm pricing and terms and enter/upload into EQAI for billing.
• Receive returned invoices/emails from customers-- identify and locate correct contact information to resend invoices to customers.
• Receive requests for audit support to pull contract and purchase order copies as needed.
• Participate in UAT testing for D365/EQAI/Salesforce updates.
• Customer Account maintenance: update Sales Tax Exemptions, profile fees, EIR/EEC Fees, customer service contacts, sales contacts, purchase order requirements, adding billing projects, updating contracts on file.
• Performs other job-related duties as assigned.

QUALIFICATIONS

• Knowledge of basic accounting processes
• Ability to work within a team environment and handle multiple assignments simultaneously
• Proficient with Microsoft Office, Docu Sign, and PDF writer.
• Detail Oriented for information accuracy
• Ability to read, analyze and interpret company documents (i.e. credit applications, service agreements)
• Strong problem-solving skills
• Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
• High School Diploma - preferred.

MINIMUM REQUIREMENTS

• 2 - 4 years of data entry experience; including the ability to type a minimum of 35 words per minute.

The Hazardous Waste Onboarding Specialist provides administrative and operational support to ensure a smooth onboarding experience for customers and internal stakeholders.

This role is responsible for accurate data entry, responding to emails, managing shared inbox communications, and supporting day-to-day operational activities related to hazardous waste services.

The ideal candidate is highly detail-oriented, organized, and comfortable working in a fast-paced remote environment. Experience in billing, customer onboarding, or administrative support is preferred. Candidates should be proficient with Microsoft Teams and Outlook, including managing shared mailboxes, and possess strong communication and follow-up skills.

Schedule:

Monday-Friday, 8:00 AM to 4:30 PM PST

Location:

Fully remote, with a preference for candidates based in PST areas.

Pay range : $17.65- $24.25

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health…