Front Desk Agent

Job Description

Overview
Join our dynamic team as a Front Desk Agent and become the welcoming face of our organization! In this energetic role, you will be the first point of contact for visitors, clients, and staff, ensuring a smooth and professional experience from the moment they arrive. Your enthusiasm, organizational skills, and attention to detail will help create a positive environment that reflects our commitment to excellent service.

Whether managing multi-line phone systems or coordinating office operations, your proactive approach will keep everything running seamlessly.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Perform check-in and check-out procedures efficiently
• Handle reservations, cancellations, and room assignments
• Answer phone calls and respond to guest inquiries
• Process payments and maintain accurate records
• Address guest concerns and resolve issues promptly
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

Requirements:

• Minimum 1 year of hotel front desk experience (required)
• Experience with hotel management systems (e.g., Opera, Choice Advantage, etc.) preferred
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Basic computer and cash handling skills
• Flexible schedule, including weekends and holidays

Preferred Qualifications:

• Experience with [Choice Hotels / Marriott / Hilton]
• Bilingual is a plus

Benefits:

• Competitive pay
• Flexible scheduling
• Opportunities for growth
• Employee discounts

Join us to be part of an energetic team that values professionalism, efficiency, and exceptional service. Your dedication will help foster a welcoming environment where every visitor feels valued!

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Work Location:

In person