Casino Supervisor

The Casino Supervisor oversees daily operations of casino gaming tables including Blackjack, American Roulette, Caribbean Stud Poker, Dice, and other related services ensuring a high level of guest satisfaction, compliance, and operational excellence.

• All duties must be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental policies, and safety regulations.
• Shipboard employees may be required to work across various venues throughout the ship.
• Guest Service & Conduct
• Maintain professional, courteous conduct at all times in alignment with Celebrity Cruises’ Pillars of Safety, Service, and Style, and the Celebrity Connections philosophy.
• Ensure all interactions—verbal or physical—with guests and crew reflect company standards, especially in guest-facing or crew areas.
• Casino Floor Operations
• Monitor and oversee gaming floor activities, circulating among tables to observe game operations, guest behavior, and security.
• Ensure all guests receive prompt, courteous service and that staff consistently follow proper dealing procedures.
• Identify and address rule violations, security concerns, or disruptive behavior, reporting issues to Casino Management as needed.
• Maintain smooth game flow by monitoring accuracy, pace, and adherence to operational standards.
• Provide proactive problem prevention and resolution.
• Guest Engagement
• Host and greet guests on the casino floor, offering helpful information and courteous assistance.
• Explain and clarify house rules for guests when requested .
• Operational Control:
• Open and close gaming tables based on business needs.
• Set table limits in accordance with established guidelines.
• Distribute required gaming equipment at the start of each shift and verify drop boxes are secured to tables.
• Staff Supervision & Training:
• Train, coach, and monitor casino staff to ensure consistent delivery of Celebrity service standards.
• Provide on-the-job training to support performance improvement and career development.
• Assist crew members with table preparation when staffing is limited or during busy periods.
• Notify the Casino Manager of employee schedules, attendance, and time records.
• Reporting & Compliance:
• Prepare accurate operational reports in a timely manner as required by Casino Operations policies.
• Participate in table counts, documentation, and other scheduled reporting duties.
• Attend required meetings, training sessions, and job-related activities.
• Other Duties:
• This job description is not exhaustive. The employee may be required to perform additional tasks as assigned by management or supervisors.