Vice President, Trust Services
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Finance & Banking
Wealth Management -
Management
Wealth Management
Job Description & How to Apply Below
For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households.
Today, we serve over 42,800+ families across 110+ cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients' best interests - always.*
Mercer Advisors offers a workplace that stands apart in the financial industry. More than half of our employees and client-facing professionals are women, reflecting the clients we serve. With a flexible, national footprint, we build our teams around exceptional talent - wherever they are.
Join us and help families amplify and simplify their financial lives with confidence.
* Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing.
Please see important information about the ranking criteria methodology here.
The Vice President, Trust Services is a senior, hands-on leader who builds and runs Mercer Advisors' trust solutions business. The role owns our outsourced corporate trustee relationships, works directly with advisors and clients on trust cases, and carries revenue and budget accountability for Trust Services. The Vice President draws on the trust companies' service teams and on Legal, Compliance, Investment Strategy, and Corporate Development to deliver the work.
The Vice President serves as the business leader for direction and support to the Trust Operations team, which is moving to the Client Service organization.
Strategy & Business Leadership
- Set the multi-year strategy for Trust Services, including service scope, partner model, and capability roadmap.
- Own Trust Services revenue and budget, and report results to senior management.
- Define the roadmap for new strategic relationships with Corporate Development.
- Establish key metrics (assets under trusteeship, trust count, revenue, pipeline, cycle times, client satisfaction, partner service levels) and report them on a regular cadence.
- Lead selection, contracting, and ongoing management of independent trust companies serving as current and successor trustees, including RFPs and partner transitions.
- Evaluate partners on trust powers in key jurisdictions (such as SD, DE, NV, WY), fee structure, investment arrangements, technology, and service levels.
- Hold partners to service level commitments through scorecards and quarterly business reviews.
- Maintain due diligence files and a transition plan for each partner, with Legal and Compliance.
- Serve as the trust subject matter expert for wealth management teams, clients, prospects, and centers of influence, articulating the Mercer Advisors value proposition.
- Design trust solutions on advisor cases, including structure review with clients' estate attorneys.
- Lead trust meetings with clients and prospects alongside advisors.
- Build adoption of trust solutions with wealth management teams through training, case studies, and playbooks.
- Develop and execute the growth strategy for trust solutions, including pipeline management and sales initiatives.
- Define the workflows, procedures, and systems that support Trust Services, including new trust intake and partner handoffs.
- Serve as the escalation point for partner and client servicing issues.
- Conduct periodic reviews of clients served by Trust Services with wealth advisors to maintain client satisfaction.
- Coordinate across departments on trust matters.
- Report to senior management on volume, productivity, revenue, and business development.
- Serve as the business leader for the Trust Operations team, which is moving to the Client Service organization, providing direction and support.
- Set business priorities, service standards, and workflows for trust intake, partner handoffs, and case management, and partner with…
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