Program Consultant II

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Human Services Program Consultant II (S)

Position Number

Grade

NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Program Consultant II participates as a reviewer in formal evaluations of Children’s Services program administration across all 100 counties, identifying strengths and areas for improvement to guide statewide consultative and training efforts. The role reviews and analyzes outcome data, including staffing patterns, caseload trends, and case‑specific information, to assess county performance and inform targeted support. When leading county reviews, the position interprets and discusses county‑level data and applies relevant law, rule, and policy during case evaluations.

The Consultant also contributes to team responses for technical assistance requests and performs additional duties that support statewide quality assurance efforts. The position operates within the Child Welfare Quality Assurance and Consultation framework to promote consistent, high‑quality program administration.

Key

Duties Include:

• Conduct formal reviews of local Children’s Services program administration across all counties to identify strengths and areas needing improvement.
• Review and analyze outcome data such as staffing patterns, caseloads, and case‑specific documentation to assess county performance.
• Lead county review discussions by interpreting performance data and communicating findings clearly to county and Division teams.
• Apply current law, rule, and policy during case reviews to ensure accurate and consistent evaluation of county practice.
• Prepare review documentation that informs statewide consultative and training priorities.
• Participate as a team member in responding to technical assistance requests from county child welfare agencies.
• Coordinate with quality assurance and consultation staff to support ongoing statewide review processes.
• Perform additional duties that strengthen program accountability and continuous improvement efforts.
• Maintain current knowledge of statutes, policies, and program requirements relevant to children’s services reviews.

Knowledge

Skills and Abilities

/Management Preferences
Salary Grade Range: $55,221.00 - $96,639.00
Recruitment Range: $55,221.00 - $68,861.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience conducting formal reviews of county child welfare programs by evaluating documentation, verifying program practices, and identifying strengths and areas needing improvement.
• Applied intermediate proficiency in data analysis to interpret outcome measures, staffing patterns, caseload trends, and case‑specific information to assess county performance.
• Executed case reviews using current law, rule, and policy to accurately evaluate compliance and inform findings used to guide follow‑up consultation or training.
• Delivered technical assistance through structured responses to county inquiries, contributing evidence‑based guidance that supports consistent and accurate program administration.
• Produced…