Okta Support Engineer
Job in
Austin, Travis County, Texas, 73301, USA
Listing for:
SDG Corporation
Full Time
position
Listed on 2026-11-07
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Information Security & Data Protection, IT Specialist
Job Description & How to Apply Below
Okta Engineer
Experience:
5+ Years
Work Model:
Remote
The candidate must be comfortable to work in rotational shift.
Job Description- Level 2 Okta OIG resource responsible for day-to-day administration and operational support of Okta Identity Governance (Access Requests and Access Certifications)
- Provide L2 support for Okta Identity Governance features:
Access Requests, Entitlement Changes and Access Certifications. - Execute Joiner, Mover, and Leaver (JML) processes
- User access troubleshooting, MFA / SSO support, Vault access questions
- Monitor IAM platforms, alerts, and jobs
- Triage IAM incidents and service requests and ensure SLA's are met.
- Perform standard provisioning and deprovisioning
- Maintain SOPs/run books, catalog standards, ownership lists, and knowledge articles.
- Troubleshoot and resolve issues related to approvals, request routing, entitlement/group mapping, and provisioning outcomes; escalated to L3/Okta Support when needed.
Working knowledge of Okta Identity Governance:
Access Requests and Access Certifications.
Understanding of RBAC/least privilege, joiner-mover-leaver concepts, and access review/audit requirements.
Familiarity with Okta integrations: SAML/OIDC basics and provisioning (SCIM) concepts.
Strong troubleshooting and stakeholder communication skills (end users, approvers, app owners).Willing to work in rotational shifts.
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