Manager - Enterprise ServiceNow N 4D

Position: Manager - Enterprise Application ServiceNow N 4D

Manager
- Enterprise Application
- Service Now N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at  and on Linked In , You Tube , X , and Facebook .

Job Description

• Lead and manage a team of Service Now developers and administrators;
• Develop and implement Service Now best practices and standards;
• Collaborate with cross-functional teams to gather requirements and design solutions;
• Oversee the configuration, customization, and integration of Service Now modules;
• Ensure the stability, performance, and security of the Service Now platform;
• Provide training and support to end users on Service Now functionality;
• Stay current on industry trends and best practices related to Service Now implementation and management.
• Lead and manage a team of Service Now developers and administrators;
• Develop and implement Service Now best practices and standards;
• Collaborate with cross-functional teams to gather requirements and design solutions;
• Oversee the configuration, customization, and integration of Service Now modules;
• Ensure the stability, performance, and security of the Service Now platform;
• Provide training and support to end users on Service Now functionality;
• Stay current on industry trends and best practices related to Service Now implementation and management.

Qualifications

Bachelors
- Computer Engineering, Bachelors
- Computer Science, Bachelors
- Information Technology, Masters
- Software Engineering

Certifications

ITIL Foundation
- Axelos Axelos, ITIL V3 Foundation
- Axelos Axelos, Service Now Certified Application Developer
- Service Now Service Now , Service Now Certified System Administrator (CSA) - Udemy Udemy, Set of certifications from IT Infrastructure Library (ITIL) - EXINEXIN

Required Skills

Service Now Discovery, Service Now Incident Management, Service Now Platform, Service Now Sales and Order Management

Language

English

Language Proficiency

Advanced - C1

Additional

Job Location

Additional Job Location -

Job Type

Regular

Master Skill List

Enterprise Application Service Now N

Remote Type

Office

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters:
Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.