IT Support Technician

Position: IT Support Technician I

About Riot Platforms

Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.

About

Riot Platforms

Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.

Who

We Are

At Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure. We are trailblazers. Problem solvers. People who thrive in fast paced environments, communicate clearly, and bring relentless focus to efficiency and execution.

About

This Role

The IT Support Technician I is an entry-level technical support role responsible for frontline incident response, break/fix support, routine administrative support tasks, and hands-on participation in IT projects across assigned facilities. This position is designed to develop quickly into a fully independent support role through structured exposure to end-user support, technical systems, project work, and cross-site operational responsibilities. The IT Support Technician I provides support for all user populations, including executive and VIP users, and is expected to deliver professional, timely, and well-documented service across a broad range of end-user technologies.

While the role is developmental in nature, it is not limited to basic ticket intake. The position includes routine administrative actions within support-governed systems, standardized technical execution, and increasing ownership of incidents and project tasks as the employee gains proficiency. This role is intentionally weighted toward incident response and break/fix work while also contributing to project execution, support readiness, and operational continuity across multiple facilities.

The IT Support Technician I must be adaptable, customer-focused, coachable, and capable of growing rapidly into broader technical independence. This position will be based in our Austinoffice with travel two days a week to our Rockdale location.

What You’ll Be Doing

• Resolve frontline incidents, service requests, break/fix issues, and routine end-user technology needs across assigned facilities.
• Support hardware, software, endpoint, account-access, mobile-device, printing, conferencing, workstation, and device-setup needs for standard, operational, remote, executive, and VIP users.
• Diagnose routine to moderately complex technical issues using established procedures, knowledge resources, documentation, and team guidance.
• Document troubleshooting steps, user communications, actions taken, resolutions, and escalations accurately in the ticketing system.
• Perform routine administrative tasks, device provisioning, software installation, equipment swaps, asset tracking, inventory updates, and other support activities in accordance with approved procedures.
• Participate in IT projects, deployments, upgrades, refreshes, office moves,…