Manager, Network Development

• Does this position require a security clearance? No
• Years 6 to 10+ years
• Applicants Less than 10 applicants
• Applicants are required to read, write, and speak the following languages English

Guides team in the design and development of network systems for large-scale enterprise, data center, or cloud-based environments, leading strategy for production network and collaborating with vendors and internal quality assurance (QA) teams. Manages the maintenance of advanced automation frameworks for testing and operations, guiding the team in automating network tasks and monitoring health metrics. Guides moderately complex test strategies at the team level, driving testing protocol development, break-fix validation, and compliance with standards through cross-functional collaboration.

Improves network health monitoring systems based on team feedback, connects with monitoring teams for anomaly detection enhancement, offers technical leadership during support rotations, and identifies tools for frontline support. Ensures team meets milestones, mentors technical excellence, guides customer-facing incident response and root cause analysis (RCA), contributes to roadmap execution, and resolves technical issues to meet networking standards. Provides guidance on network efficiency remediation strategies and collaborates for scalable solutions and capacity planning.

Key Responsibilities

Network Design, Development, and Validation:

• Offers guidance and direction on moderately complex test cases and test strategies that enhance network integrity at the team level.
• Acts as a technical resource for test practices and strategies, driving efforts towards the development of testing protocols within the team.
• Enables the team to perform break-fix validation support and post-event root cause analysis (RCA), offering solutions to resolve escalated issues and cascade lessons learned across the team.
• Guides the creation and completion of corrective and preventive actions (CAPA) items.
• Attends change management and technical change advisory (TCAB) or review board meetings.
• Collaborates with stakeholders across the group (e.g., engineering, quality assurance) to explain practices and procedures needed for compliance with standards prior to deployment.
• Reviews and communicates governance and security requirements.

Automation and Scripting:

• Gathers team feedback to improve dashboards, telemetry systems, and alerting mechanisms to monitor network health, including defining metrics, trends, and thresholds to ensure service level objectives (SLOs).
• Connects with monitoring teams to communicate feedback and enhance the detection and diagnosis of network anomalies for the team.
• Offers technical leadership on support rotations, and gathers details to develop solutions for moderately complex investigations.
• Leverages incident response protocols to provide guidance on root cause investigations.
• Helps others identify appropriate tools to support the frontline support team.

Testing and Quality Assurance:

• Ensures the team is able to meet critical test and deployment milestones, according to templated project plans for large projects.
• Provides mentorship and fosters technical excellence and growth across the team.
• Coaches others during standard customer-facing incident response and offers guidance on customer-facing root cause analysis (RCA).
• Contributes to the roadmap and software architecture, and helps the team execute according to documentation.
• Engages with vendors and internal teams to review, troubleshoot, and resolve product/equipment technical issues and ensure adherence to networking standards.

Monitoring and Reliability:

• Provides guidance on strategies to remediate network efficiency issues when network performance and service metrics (e.g., latency, throughput, packet loss).
• Collaborates with vendors and business partners to develop scalable solutions.
• Collaborates with capacity planning teams to plan for and forecast team initiatives, integrating performance, security, and growth models to ensure future-ready infrastructure.
• Anticipates limitations of network technology and ensures the network is architected accordingly.
• Communicates limitations to the team.

Cross-Team Collaboration and Leadership:

• Ensures the team is able to meet critical test and deployment milestones, according to templated project plans for large projects.
• Provides mentorship and fosters technical excellence and growth across the team.
• Coaches others during standard…