Technical Implementation Specialist

Location:

Ireland

Portside is a leading provider of cloud-based software solutions for the global aviation industry. Our platform powers critical operations across business aviation, regional airlines, and aircraft leasing & finance, helping over 1,000 aviation organizations streamline operations, improve decision-making, and operate more efficiently. Backed by leading technology investors Vista Equity Partners and Insight Partners, Portside is entering an exciting phase of growth.

We are expanding our platform, investing in AI driven innovation, and building a global team focused on shaping the future of aviation technology.

Portside provides the software platform (CRM and Asset Management, built on Salesforce and the Lease Works product) that aircraft leasing companies use to run their commercial and technical operations. The Technical Implementation Specialist is the aviation technical expert embedded in our Professional Services team: someone who already thinks like an aircraft technical specialist — comfortable with maintenance records, airworthiness compliance, LLP tracking, and maintenance reserves — and now applies that expertise to loading, validating, and structuring customer technical data inside our platform during implementation.

This person is the trusted technical counterpart to each customer's own Technical Specialists, gathering their asset data, resolving discrepancies, and translating aviation domain knowledge into a clean, working configuration. No prior software or Salesforce experience is required; we will train the right aviation background into our tools.

• Act as the primary technical data point of contact during customer implementations, working directly with the customer's Technical Specialists and Asset Managers to gather aircraft and engine technical data (maintenance status, AD/SB compliance, LLP tracking, maintenance reserves, technical lease provisions).
• Own the loading, mapping, and validation of customer technical data into the Salesforce and Lease Works (Aeris Asset) product modules for each implementation.
• Design data mapping between customers' legacy systems (spreadsheets, prior systems of record, records databases) and Lease Works' data model, in coordination with the implementation and engineering teams.
• Perform quality assurance and reconciliation on loaded data, verifying accuracy and completeness against source technical records before go-live.
• Identify data gaps, inconsistencies, or quality issues in customer records and work with client-side technical teams to resolve them within the agreed implementation schedule.
• Support scoping conversations by advising on data readiness, required source materials, and realistic timelines for technical data loads.
• Serve as a translator between aviation technical concepts and internal implementation, engineering, and support teams who may not have an aviation background.
• Document data mapping decisions, local customizations, and data load procedures, and hand these off cleanly to the Support/CS team for ongoing maintenance.
• Develop and maintain working proficiency in Salesforce and Lease Works configuration as it relates to technical and asset data structures.
• Feed real implementation experience back to Product and Engineering to flag data model gaps or opportunities for better out-of-the-box standardization.
• Support training of customer technical stakeholders on how to maintain and update their data within the platform after go-live.
• Participate in ideation and configuration sessions with customer cross-functional teams during implementation.

• Background in aircraft technical records, continuing airworthiness, maintenance management, or aircraft leasing…