Teamcenter Support Engineer
Job in
Austin, Travis County, Texas, 73301, USA
Listing for:
TEK NINJAS
Full Time
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Title: Teamcenter L1 Support Engineer
Location: Austin, TX or Santa Clara Valley, CA
Contract Duration: 12+ Months
Experience: 4+ Years
Role: L1 Support
Job Description
We are looking for a Teamcenter L1 Support Engineer to provide application support and assistance for Product Lifecycle Management (PLM) systems. The ideal candidate should have hands‑on knowledge of Siemens Teamcenter and experience supporting application operations, troubleshooting user issues, and maintaining smooth day‑to‑day system functionality.
Key Responsibilities
- Provide Level 1 support for Siemens Teamcenter applications.
- Monitor application functionality and assist with day‑to‑day support activities.
- Troubleshoot and resolve basic application issues and user‑reported problems.
- Handle user queries related to Teamcenter functionality and access.
- Identify, document, and escalates complex technical issues to L2/L3 support teams.
- Track support tickets and ensure timely resolution within defined SLAs.
- Coordinate with technical teams to maintain application stability and availability.
- Maintain support documentation and knowledge‑base articles.
Required Skills
- 4+ years of IT experience.
- Mandatory knowledge of Siemens Teamcenter.
- Understanding of Product Lifecycle Management (PLM) concepts.
- Application support and troubleshooting skills.
- Good communication and problem‑solving abilities.
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