Technical Support Specialist - Escalations & Liaison
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Gritter Francona is seeking a Customer Service Technician in Austin, TX to support a Veterans Affairs contract. You will respond to technical issues escalated by customers and act as a liaison among operations, the client, and Engineering/Development.
Use existing manuals and scripted responses to assist end users, and refer ongoing issues to the appropriate engineering team. Expect extended core hours supporting Mon–Sat and Sun shifts ET, excluding holidays.
We invite applications for the Technical Support Specialist
- Escalations & Liaison position located in Austin, TX, United States.
Join Gritter Francona and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Technical Support Specialist
- Escalations & Liaison role at Gritter Francona, based in Austin, TX, United States.
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