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L1 Technical Support Engineer – Siemens Teamcenter
Job in
Austin, Travis County, Texas, 78716, USA
Listing for:
Trilyon, Inc.
Full Time
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
IT Support, Technical Support, IT Specialist
Job Description & How to Apply Below
For over 17 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation.
We are looking for an L1 Technical Support Engineer with basic hands-on experience in Siemens Teamcenter PLM to support engineering and business users.
Work Model:
Onsite
Experience: 2–4 Years
Employment Type:
Contract
- Provide L1 application and technical support for Siemens Teamcenter PLM.
- Troubleshoot login, user access, workflow, and document management issues.
- Handle incidents, service requests, and support tickets.
- Support Teamcenter functionalities involving BOM, parts, documents, and revisions.
- Perform initial issue analysis and escalated complex issues to L2/L3 teams.
- Maintain incident documentation and ensure SLA compliance.
- 2–4 years of IT/Application Support experience.
- Basic working knowledge of Siemens Teamcenter PLM.
- Understanding of PLM concepts, including BOM, workflows, parts, and document management.
- Experience with Service Now, Jira, or similar ticketing tools.
- Strong troubleshooting and communication skills.
- Engineering or manufacturing application support experience is preferred.
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