SSLC IT Technical Support Specialist

Date:
Nov 5, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

• Functional
  
  Title:
  
  SSLC IT Technical Support Specialist
• Job Title:
  
  Network Specialist III
• Agency:
  Health & Human Services Comm
• Department:
  Hlth & Specialty Care Sys SSLC
• Posting Number: 23136
• Closing Date: 01/04/2027
• Posting Audience:
  Internal and External
• Occupational Category:
  Computer and Mathematical
• Salary Range: $4,523.16 - $5,888.50
• Pay Frequency:
  Monthly
• Salary Group: TEXAS-B-21
• Shift: Day
• Additional Shift Telework:
• Travel Regular/Temporary:
  Regular
• Full Time/Part Time:
  Full time
• FLSA Exempt/Non-Exempt:
  Exempt
• Facility Location Job Location City: AUSTIN
• Job Location Address: 2203 W 35TH ST
• Other Locations MOS Codes: ,,,,,,,6694,17C,17C0,17DX,17S,17SX,181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A,5
  
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  11,ET,ISM,IT,ITS

Performs routine (journey-level) systems administration work involving daily monitoring of service and problem tickets to respond and resolve tickets within established Service Level Agreement (SLA) time frames.

Performs regular maintenance tasks to ensure the optimal performance and reliability of computer systems. Set up and configure computer systems including hardware components, operating systems, and network settings. Install, upgrade, and manage system software including operating systems, applications, and utilities.

Diagnose and resolve system issues including hardware failures, software errors, telecommunication issues and network connectivity problems. Maintain and track hardware inventory, provides updates on hardware needs and available assets.

Completes new and surplus equipment requests, returns, and deployments. Maintains disaster recovery plans to ensure data integrity and system availability. Provides technical assistance to end-users, troubleshoot user problems, and addresses system-related queries.

Creates and maintains accurate documentation of system configurations, procedures, and troubleshooting steps. Acts as a lead as needed. Guide others. Acts as a point person during the manager's absence. Assists with project management completion goals. Adheres in accordance with HHSC (Health and Human Services Commission) Guiding Principles and the universal expectations of personal responsibility, works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours and Travel to other work locations as required. Performs other duties as assigned.

• Provides technical and customer service support for local and remote staff to support PC workstations, hardware, software, and connectivity to network and telecommunication systems. Monitors service requests and problem ticket queues to assign, respond, and resolve tickets within established Service Level Agreement (SLA). Completes new and surplus equipment requests, returns, and deployments. Resolves other technical and customer service-related issues in a timely manner and according to Service Level Agreement (SLA) standard time frames.
  
  Works closely with other team members and support groups including vendors to ensure timely response and resolution to requests for assistance. (30%)
• Provides user support and training in the use of available hardware, software, and utilities. Installs, upgrades, and manages system software including operating systems, applications, and utilities. Performs regular maintenance tasks to ensure the optimal performance and reliability of computer systems. Serves as contact for remote network locations to obtain clarification on problems and resolutions. Educates users on new or less frequently used features of existing products.
  
  Keeps current on all work-related technologies and Operating System environments and required training. Stay updated with the latest…