IT Support Technician

Support Technician II

We are seeking an experienced Support Technician II to provide high-quality technical support in an enterprise environment. This position will focus on end-user support, hardware and software troubleshooting, Microsoft 365 technologies, video conferencing, and Service Now.

Schedule:

Onsite 4 days per week

Key Responsibilities

• Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.

• Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.

• Troubleshoot and resolve software and hardware failures.

• Identify and troubleshoot network-related issues affecting end-user devices.

• Support Microsoft 365 applications, including Office 365 and Microsoft Teams.

• Support video conferencing technologies, including Cisco Webex.

• Provide high-touch, "white-glove" technical support for executives and other end users.

• Deliver technical guidance and training to users.

• Create and maintain technical processes and knowledge documentation.

• Lead or contribute to various IT support projects.

• Serve as a local technical resource and mentor to junior technicians.

Required Qualifications

• 5+ years of experience providing end-user technical support.

• 5+ years supporting PC hardware and routine software installations.

• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.

• 5+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.

• 4+ years providing white-glove executive-level technical support.

• 4+ years supporting video conferencing solutions such as Cisco Webex.

• Strong understanding of computer hardware, software, and troubleshooting methodologies.

• Ability and willingness to learn and support new technologies.

Preferred Qualifications

• 5+ years of experience creating technical knowledge articles and documentation.

• 4+ years of experience using Service Now within an IT support environment.

• 5+ years working in a multi-vendor IT support environment.

Ideal Candidate

The ideal candidate is a polished, customer-focused IT support professional who is comfortable working directly with end users and executives. They should have strong troubleshooting skills, a hands‑on approach to desktop support, and the ability to serve as both a technical resource and mentor within the local support team.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Final date to receive applications

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Austin,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000…