Director, Campus Ambassadors Program

Job Posting

Title:

Director, Campus Ambassadors Program

Hiring Department:

Texas Student Life

Position Open To:

All Applicants

Weekly Scheduled

Hours:

40

FLSA Status:

Exempt from FLSA

Earliest

Start Date:

Nov 12, 2026

Position Duration:

Expected to Continue Until Dec 31, 2028

Location:

UT MAIN CAMPUS

Job Details:
Purpose

The Director of the Campus Ambassadors Program leads a new team dedicated to creating a welcoming, safe, and supported experience for students and guests at UT Austin. The Director builds and leads a small team that serves as an active, friendly presence across campus, providing hospitality and proactive attention to student wellbeing and safety. This is a fixed-term position currently funded through December 31, 2028.

Continuation beyond that date is contingent upon program success, available funding, and institutional approval.

Responsibilities Team Building and Leadership

• Build and lead the Campus Ambassadors team from the ground up, including hiring and training staff.
• Model and instill an approach rooted in hospitality and responsibility.
• Design and deliver proactive training, education, and outreach for the team, student organizations, and partners across campus.

Campus Presence and Safety Coordination

• Establish and maintain an active presence in designated high-traffic and high-need campus areas (e.g., Speedway, West Mall) during defined hours, designing, evaluating, and improving team shifts and responsibilities to ensure maximum effectiveness.
• Maintain a watchful eye for situations that could put students at risk, and ensure staff know how and when to make warm handoffs to the appropriate campus partners.
• Serve, as requested, as extra support during campus events and activities.

Partnerships and Reporting

• Build and sustain partnerships with related campus and off-campus units (UTPD, Facilities and Maintenance, Healthy Horns, West Campus Ambassadors, and others) to avoid duplicating effort and strengthen coordination.
• Track and report on program impact, including incident/intervention reporting, handoffs to support services, and other metrics to be defined during the program's first year.
• Represent the program effectively to campus partners and leadership.
• Serve on relevant University Committees.

Decision-Making Responsibility Autonomous Decisions

• Day-to-day staffing, scheduling, and team assignments.
• Training content and delivery.
• Routine coordination with campus partners (UTPD, Facilities, etc.).
• Immediate interventions and hand-offs to partner organizations when additional support or enforcement is needed.

Requires Higher-Level Approval

• Program budget or headcount changes.
• Shifts in program scope or mandate.
• Enforcement actions on institutional rules or policies.
• Engagement with the President's Office or public/media communications about the program.

Required Qualifications

• Bachelors Degree and 10 years of professional experience.
• Five years of experience leading a team.
• Demonstrated ability to build a team and program from the ground up.
• Experience designing and delivering effective training and development.
• Experience collecting data, writing reports, and presenting information to stakeholders.
• Experience using MS Office products and professional software tools.
• High degree of professionalism. Attitude that is outgoing, approachable, and engaging; assertive when needed; respectful and genuinely concerned for student wellbeing.
• Comfortable representing the university's spirit and values to a wide range of audiences.
• Excellent communication skills, both verbal and written.
• Excellent professional judgment and experience dealing with difficult situations that require quick decisions.

Preferred Qualifications

• Experience in hospitality, guest services, event operations, security or enforcement, or a related…