SCLife Coach Supervisor

Position: SC2 Life Coach Supervisor

SC2 Life Coach Supervisor

Austin

Job Type: Full Time

Workspace:
In-office

About the Role

About the SC2 Collaborative Scaling Community Violence Intervention for a Safer Chicago (SC2) is an innovative public-private initiative uniting practitioners, philanthropy, business and government to implement and test new approaches to addressing violence in seven Chicago communities experiencing high levels of violence. Through collaborative coalitions, SC2 strengthens access to five integrated and evidence-based services in full-implementation communities:
Street Outreach, Case Management, Behavioral Health, Education and Employment. The Institute is serving as the hub for the SC2 initiative in the Austin community. The SC2 Austin Collaborative came together under SC2's hypothesis that if at least 75% of individuals in the Austin community at highest risk of violence are reached, then there will be fewer shootings and homicides and, through spill-over effects, the overall environment of physical safety will change.

This unprecedented level of coordination, alignment, and investment in direct service provision to the highest risk individuals in Austin is a five-year initiative which started in 2024.

POSITION OVERVIEW:

Reporting to the Manager of Support Services, the supervisor manages the SC2 life coach team and is tasked with ensuring quality services are provided, high-risk individuals move forward in their progress towards established goals, staff and supervisor respond in community as crises arise. This position oversees day-to-day operations of the SC2 life coach team and models prosocial behaviors and successful interpersonal relationships.

This role is a critical component of the long-term success of the SC2 Austin Collaborative. The supervisor may also be a member of a Violence Prevention-Community Support Team (VP-CST), an innovative effort to provide trauma-informed therapeutic interventions to individuals who have experienced chronic exposure to firearm violence. VP-CST teams are comprised of an outreach worker, life coach and clinician.

Essential Functions/Responsibilities

Management & Administration

• Manage the day-to-day operations of the SC2 life coach team, including administrative oversight such as, but not limited to, case load counts, distribution of bus cards, completing data entry, reviewing expense requests and participation in reoccurring operational meetings.
• Implement organization/department policies and procedures (e.g. personnel, financial, client eligibility, standards of professional conduct, etc.)
• Participate in meetings with internal data team as well as external evaluation partners to make sure appropriate data is captured and decisions are data informed
• Supervise SC2 life coach staff, maintain accountability and complete annual performance evaluations/corrective action, as needed
• Support life coaches in preparing for and attending partnership meetings and/or community events
• Manage the schedule, activities and efforts of the life coach team and make sure that staff are supported in attending required training and staff development opportunities
• Represent the organization at external stakeholder/partner meetings
• Participate in the hiring process for new SC2 life coach staff in Austin
• Assist with pressing matters as they arise and perform other duties as required

Life Coach Operations

• Using a trauma-informed approach, provide support, resources and accountability to a caseload of 5 participants at minimum
• Respond to crises in the community that impact participant safety and/or stability
• Communicate with manager daily regarding caseloads, activities, progress and struggles of life coach team, and implement strategies and intervene when needed in response to feedback from manager
• Ensure life coaches meet deadlines related to data entry in Apricot database; read case notes to understand staff efforts and participant progress; and support constant improvement of documentation
• Ensure that all major participant life events are documented appropriately in Apricot database, such as job placement, educational attainment or program completion, including uploading any certificates
• Maintain a consistent awareness of SC2 life coach annual goals and progress towards reaching them; maintain an awareness of contract compliance as it relates to life coaches and SC2
• Attend SC2 caseload review meetings and provide feedback on how to support participant progress
• Provide linkages to needed supports, such as safe and stable housing or other…