Dispatcher - Intermodal Transportation

Key Responsibilities:

• Dispatch and coordinate owner-operators and company drivers to ensure efficient coverage of customer freight needs.
• Plan and manage daily freight movement while maximizing driver productivity, service levels, and equipment utilization.
• Maintain strong communication with drivers, customers, terminals, warehouses, and internal team members.
• Monitor and track containers, chassis, and company equipment to ensure timely movement and proper utilization.
• Preplan routes, appointments, and freight assignments to minimize delays and improve operational efficiency.
• Proactively identify and resolve issues involving delays, equipment, customer requests, driver concerns, or port/terminal complications.
• Balance customer expectations with driver needs while maintaining professionalism and operational efficiency.
• Maintain accurate and organized records of dispatch activity, load status updates, accessorials, and customer communication.
• Follow through on all commitments made to customers and drivers to ensure issues are fully resolved.
• Assist in evaluating driver performance, communication, and operational efficiency while helping improve overall team performance.

Skills &

Qualifications:

• Previous dispatch experience preferred, ideally in intermodal, drayage, trucking, or logistics.
• Familiarity with Lynx systems and Port Houston operations preferred.
• Strong understanding of port and terminal procedures, appointments, and container movement.
• Strong multitasking and organizational skills in a fast-paced environment.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Strong attention to detail and sense of urgency.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Comfortable using dispatch systems, transportation software, Microsoft Outlook, and Excel.
• Process-oriented mindset with the ability to follow and improve operational procedures.
• Self-motivated, dependable, and accountable with strong follow-up skills.

Pivot Intermodal is a Houston-based intermodal and warehousing company handling container transportation, transloads, storage, and logistics solutions for customers across multiple industries. We move fast, work as a team, and focus heavily on communication, accountability, and customer service. We are looking for people who can think ahead, solve problems, and help us continue growing our operation.