Account Manager; Customer Success

🌟 Join Us as our next Customer Success Account Manager! 🌟

Love building relationships, solving problems, and helping clients succeed? This role is all about creating exceptional customer experiences and establishing yourself as the go-to expert for all things media monitoring and insights.

As an Account Manager in Streem’s Customer Success team, you’ll work with a diverse mix of clients from a wide range of industries, helping them get the very best out of the Streem platform. You’ll collaborate closely with internal teams, stay tuned in to the ever-changing Australian media landscape, and deliver the kind of service that keeps our clients coming back.

If you’re ready to roll up your sleeves, bring the energy, and make an impact, we’d love to hear from you!

Your Role

Here’s a snapshot of your day-to-day:

• Setting up new clients for success by establishing, customising, and managing their Streem accounts, including the creation of keyword and Boolean searches.

• Building, maintaining, and growing strong client relationships, advocating for their needs across both internal and external stakeholders.

• Running engaging platform training sessions, both virtually and in-person.

• Collecting client feedback and collaborating with internal teams to turn insights into real improvements.

• Identifying key media events and opportunities to strengthen client relationships.

• Producing reports, transcripts, summaries and more, to help clients make media meaningful.

Don’t worry if some of this sounds new; you’ll be supported with hands-on training to build the knowledge and skills you need to excel.

Who are we looking for?

You’re a confident communicator who loves solving problems and delivering excellent service. You’re adaptable, organised, and thrive in a fast-paced environment where no two days are the same. If you have a genuine interest in media and enjoy collaborating with others to create excellent client outcomes, this could be the perfect next step in your career.

Bonus points if you’ve got media industry experience, a background in communications, or skills with Boolean, CRMs or project tools, but passion and people skills are what really matter. We're on the hunt for a few talented candidates with a range of skill levels - whether you're a few years into your career or you're more experienced, we're interested in learning more about you.

Please don't be discouraged from applying if you don't meet all the skills requirements - we are a team of lifelong learners who love to share knowledge and grow our skills together. If you're media-savvy and people-oriented, we'd love to hear from you!

Why join Streem?

At Streem, we’re all about helping Australia’s most influential organisations stay ahead of the news cycle. We deliver media monitoring across print, online, TV, radio, podcasts, and social in real time so our clients never miss a beat.

And because great work happens when teams feel supported, here’s what you’ll enjoy:

• Daily gourmet lunches and snacks from our in-house chef.

• A hybrid setup and dog-friendly Surry Hills HQ (5 mins from Central).

• $3,000 annual upskilling allowance.

• Extra leave days (birthday leave, wellbeing days, volunteering leave + more).

• $2,000 referral scheme, corporate discounts, and novated leasing options.

If you’re ready to build amazing client experiences and grow your skills, apply now! 🚀

• 🔧 Setting up new clients
• 💬 Building client relationships
• 📚 Running training sessions

• 🤝 Account Management
• 🗣️ Communication Skills
• 📅 Organisational Skills
• 🎓 Degree in Communications
• 📰 Media Experience
• 💻 CRM Familiarity