Business Development Center Manager

Description PURPOSE OF JOB:

Manage the activities of the Business Development Center (BDC). Create business opportunities for variable and fixed operations through direct contact with potential customers. Manage a team of ~6 direct reports in the functions of Receptionist, Service Scheduler, and Internet Sales Specialist (grouped as Business Development Representatives).

JOB DUTIES:

Business Development Center Functions:

• Establish and monitor daily work plans for Business Development Representatives (BDRs).
• Develop, implement, and measure the performance of BDC projects.
• Regularly communicate business opportunities to the Sales and Service Departments.
• Schedule and complete BDR tasks assigned by the CRM software in use (currently Vin Solutions)
• Conduct pre-shift and daily one-on-one meetings.
• Hire, train, and manage BDRs.
• Participate in regular management meetings.
• Ensure work areas are neat and clean.
• Prepare annual forecasts and business plans for the BDC.
• Report weekly metrics for sales and service BDR activity as identified by General Manager.

General

• Ensure prompt and regular attendance of self and staff members. Scheduled shifts may include evening hours, weekends, and holidays.
• Travel as business needs may require.
• Perform other appropriate duties as may be assigned by Management.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Companys Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills."

Requirements

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.
• Some continuing education is preferred.

Experience:

• Experience representing business, in person and via telephone.

Other Knowledge, Skills, Abilities &

Competencies:

• Professional appearance.
• Strong verbal and written communications skills.
• Familiarity with Microsoft Word and Excel.
• Organized and able to perform multiple tasks.
• Must possess and continuously maintain a valid drivers license with an acceptable driving record.""