Customer Advisor; Archives​/Local Studies

Customer Advisor (Archives/Local Studies)

Location:

Aylesbury

If you love history and have proven experience of delivering excellent customer care, then this could be the job for you!

The Archives Service is a small, innovative team, committed to delivering an excellent service for the residents of Buckinghamshire and Milton Keynes. It has an SLA with Milton Keynes City Council and the National Paralympic Heritage Trust to manage their archives. It preserves and makes accessible over 800 years of our county’s archival heritage.

The Service’s work is built on a foundation of excellent standards for customer care and collections management. Buckinghamshire Archives focuses on the four E's: engage, excite, educate and empower.

The Archive Service relocate Aylesbury to High Wycombe in early 2027.

The role will be proactive in supporting and delivering a countywide archives and local studies service, providing excellent customer service to its users, onsite and remote. The post will support the Service’s vision and mission to meaningfully engage with the county's diverse communities by supporting a range of cultural events and activities in line with the Cultural Strategy. The role requires the post holder to handle and carry original documents that may be fragile, heavy or cumbersome.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

You are able to demonstrate initiative and judgement and will have

• ability to handle and carry original documents that may be fragile, heavy or cumbersome.
• proven excellent customer service experience in delivering an effective service to customers across a range of channels.proven experience of working well in a team, ideally including supporting volunteers.

Please see the attached job summary for further information on this role and person specification.

Interview date:
Monday 26th January 2026

If you would like to have an informal conversation with the recruiting manager, please contact:
Sally Mason, Customer Access Supervisor: sally

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to…