Branch Manager

Branch Manager – Aylesbury

£35,000–£45,000 | Full-Time | Permanent

A well-established organisation is seeking a proactive, hands‑on Branch Manager to lead its Aylesbury operation. This is a key leadership role, responsible for driving the branch’s overall performance, enhancing operational efficiency, and ensuring customers receive a consistently high-quality service.

If you thrive in a fast‑paced environment, enjoy developing people, and want to make a real impact on the success of a growing branch, this could be the perfect opportunity.

As Branch Manager, you’ll play a central role in shaping the success, culture, and performance of the branch. Your responsibilities will include :

• Leadership & People Management
• Leading, mentoring, and motivating a diverse operational team
• Setting clear expectations and ensuring accountability across all functions
• Driving a positive, collaborative, performance-focused culture
• Conducting staff appraisals, training, onboarding, and ongoing development

• Managing the day‑to‑day running of the branch, ensuring smooth and efficient operations
• Monitoring KPIs and identifying opportunities to improve productivity and service delivery

• Upholding high levels of customer service and resolving issues professionally
• Managing first‑level claims, complaints, and customer liaison
• Building strong relationships internally and externally, representing the branch at industry events

To be successful in this role, you will need :

• Strong experience in branch, operations, or general management
• Proven ability to lead, manage, and develop teams
• A hands‑on approach with excellent problem‑solving and organisational skills
• Clear, confident communication and the ability to influence at all levels
• Sound understanding of Health & Safety and compliance requirements
• Experience managing budgets, logistics, workforce planning, and service delivery
• A proactive mindset with the ability to stay calm under pressure and make effective decisions
• Industry background is beneficial but not essential — full training is provided

• Competitive salary £35,000–£45,000 (DOE)
• Monday–Friday, 40 hours per week
• Occasional weekend work and late finishes may be required
• Company pension scheme
• Two paid volunteering days each year
• Access to a comprehensive employee engagement platform
• (discounts, wellbeing resources, recognition scheme)
• Staff referral programme
• Career development and progression opportunities
• Company awards and team events
• Free on‑site parking