More jobs:
Helpdesk & Warranty Engineer
Job in
Ayr, South Ayrshire, KA7, Scotland, UK
Listed on 2026-01-07
Listing for:
Black Fox Solutions
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Liaise with commercial customers on warranty claims Collate and verify all information on claim Liaising with engineers, quality, service technicians and other key internal stakeholders Dealing with queries from dealer network & Customers (phone calls / emails/ portals) Training internal staff and dealer network occasionally on warranty system and processes Providing advice to Technical and Parts Helpdesk on warranty issues What we are looking 3 years technical experience within a similar environment Strong communication and interpersonal skills Confident IT skills Warranty / technical support or helpdesk experience is desirable Excellent package and progression opportunities on offer.
Skills:
Engineering background problem-solving client-focused
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